Technical Support Specialist (America and EMEA)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Humand with the position of Technical Support Specialist (America and EMEA) which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Support Specialist (America and EMEA) below matches your qualifications.

At Humand, we empowers organizations to transform their internal communication, culture, and human resources processes all in one place.

Interested in being at the forefront of HRs digital evolution?

Were looking for a Technical Support Specialist to join our fast-growing team that will work with our customers based in America and Europe. Youll be the frontline hero for our clients — resolving technical issues, improving support processes, and ensuring that users across the globe get the help they need, fast.

This is a high-impact, cross-functional role ideal for someone who thrives in fast-paced, collaborative environments and loves digging into the details to find the root of a problem.

️ Main Responsibilities

• Act as the first point of contact for technical issues via email, chat, and calls
• Deliver Level 1 and 2 support, resolving or escalating issues efficiently
• Collaborate with our R&D team to replicate bugs and recommend fixes
• Ensure SLA targets are met for response and resolution times
• Communicate with clients clearly, providing updates and guidance
• Maintain accurate documentation of technical issues and solutions
• Lead training sessions to empower clients with self-service skills
• Present weekly reports to clients and internal stakeholders
• Suggest improvements to make our support even better.

️ What we value

• 3+ years of experience in technical support or customer service
• Intermediate knowledge of Python scripting - you can run, tweak, and adapt scripts to automate tasks
• Excellent communication in Portuguese and English (bonus points for Spanish)
• Strong SQL skills - you can write queries and analyze relational data
• Experience with API integrations and troubleshooting RESTful services
• Understanding of SSO, SAML, and OTP for secure access
• Familiarity with Redash or similar reporting tools
• Awareness of network security fundamentals (firewalls, VPNs, protocols)
• Comfortable with issue tracking tools like Jira or Zendesk
• Flexibility to attend calls in European working hours (GMT+3)
• Experience working with remote teams across time zones
• A methodical, empathetic problem solver with a high attention to detail

If youre passionate about technology, problem-solving, and want to be part of a fast-growing startup, wed love to have you on board!

Our mission is to empower people at work to make them happier and more successful. Our purpose: Bring happiness to the world of work.

Read more about us at: humand.co

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Support Specialist (America and EMEA) job info - Humand Buenos Aires, Buenos Aires above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Support Specialist (America and EMEA) job info - Humand Buenos Aires, Buenos Aires in 2025-04-29 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.