Customer Support Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Patrianna with the position of Customer Support Specialist which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Specialist below matches your qualifications.

Overview

At Patrianna, were seeking a dedicated Customer Support Specialist who thrives in a fast-paced environment and is passionate about delivering exemplary customer service. This role is ideal for someone who is highly communicative, loves solving problems, and is committed to exceeding customer expectations. You will be a crucial part of our Customer Support Team, engaging with customers through email, live chat, and phone calls on a 24/7 rotating schedule that includes weekends and public holidays.

Key Responsibilities

• Customer Interaction: Provide accurate information about products and services. Resolve issues and answer queries swiftly and professionally.
• Record Management: Maintain and update customer records and interaction logs accurately, ensuring all communications are recorded and documentation is filed correctly.
• Problem Resolution: Address customer complaints by identifying problems, devising effective solutions, and following up to ensure resolution.
• Product Insight: Recommend potential products or services by analyzing customer needs and feedback.
• Performance Goals: Meet and exceed weekly, monthly, and quarterly targets aligned with the companys KPIs and SLAs.
• Customer Engagement: Go the extra mile to engage customers, fostering a positive experience and enhancing customer satisfaction.

Qualifications

• Experience: Minimum of 1 year in a customer service role, in the the igaming industry (casino/sportsbooks/social gaming).
• Education: Bachelors degree preferred or at least 2 years of college education.
• Skills: Strong contact handling and active listening skills; proficient with Zendesk and IT systems; excellent communication and presentation skills in English.
• Characteristics: Customer-focused, adaptable to different personalities, able to multitask, prioritize, and manage time effectively without close supervision.

Technical Requirements

• Self-provided laptop or PC (Intel i5 4th Gen or higher, Windows 10 or newer)
• Minimum 8 GB RAM, 1 GB HDD space
• Reliable internet connection with minimum 10 Mbps upload and download speeds, backup internet provider
• USB headset (noise-canceling), web camera

Benefits

• Competitive salary
• Flexible, remote work environment
• Opportunities for training and development
• Potential for career growth in a rapidly expanding global company

About Patrianna

Patrianna is a rapidly growing product development company headquartered in Gibraltar, working to revolutionize the social casino gaming industry. We prioritize innovation, quality, and customer satisfaction, driven by a team of talented professionals from around the globe. If youre eager to contribute to a dynamic team and grow your skills in an international setting, Patrianna offers an unparalleled opportunity for professional advancement.

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How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Specialist job info - Patrianna Buenos Aires, Buenos Aires above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Specialist job info - Patrianna Buenos Aires, Buenos Aires in 2025-04-29 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.