Senior Customer Success Manager (Podcasts)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Growth Troops with the position of Senior Customer Success Manager (Podcasts) which was opened this.

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Job Title: Senior Customer Success Manager Location: Remote (must be available Monday-Friday, 9AM-6PM EST) Position Type: Full-Time Reports To: Executive Leadership

Overview: The Senior Customer Success Manager plays a pivotal role in overseeing the long-term satisfaction, retention, and success of customers in a content-focused, service-driven environment. This individual is both a strategic partner and operational lead—responsible for owning the full customer lifecycle from onboarding and activation to growth and advocacy. They are skilled in creating and refining processes, managing complex relationships, and proactively identifying opportunities to add value at every touchpoint. Working cross-functionally with production, operations, and leadership teams, the Senior Customer Success Manager ensures that service delivery aligns tightly with customer goals, while also building scalable systems that elevate the entire customer experience. This role is best suited for someone with strong interpersonal intelligence, deep experience in tech-enabled account support, and a passion for solving problems with clarity and structure.

Key Responsibilities:

• Own and manage a portfolio of high-value customer accounts, ensuring proactive communication, timely delivery, and consistent value delivery

• Lead onboarding, training, and enablement efforts, creating materials and walkthroughs that drive early adoption and success

• Act as the strategic advisor for each customer, identifying their business goals and tailoring services to support measurable outcomes

• Develop and refine scalable processes and SOPs for customer touchpoints using tools like HubSpot, Zapier, Slack, and scheduling platforms

• Monitor customer health using CRM metrics and qualitative signals, flagging risks early and deploying retention strategies where needed

• Collaborate with internal teams to coordinate service delivery, triage issues, and implement continuous feedback loops into operations

• Deliver regular check-ins, strategy sessions, and performance updates to maintain transparency and alignment with customer expectations

• Proactively gather testimonials and referrals, helping to drive advocacy and grow the customer base through earned trust and social proof

• Handle difficult conversations with empathy and assertiveness—whether with internal team members or customers—while maintaining positive outcomes

• Support the training of junior CSMs and help define best practices for scale as the function matures

Qualifications:

• 4+ years of experience in a customer success, account management, or consulting role, ideally within a digital service or content-driven business

• Demonstrated ability to manage 10+ simultaneous accounts or projects with minimal oversight

• Fluency in CRM tools such as HubSpot or Go High Level, with experience in workflow automation, reporting, and task management

• Confident communicator across platforms—calls, video, async—able to synthesize and present information clearly and persuasively

• Experience working with Slack, Calendly, and Zapier in a remote-first, fast-paced setting

• Exceptional attention to detail, process-minded thinking, and ability to manage expectations diplomatically

• A proactive, metrics-driven mindset with a commitment to improving systems, solving problems, and creating value

• Familiarity with podcast production, content marketing, or customer onboarding in a media environment is a strong plus

• Must be available to work during U.S. Eastern Time Zone business hours

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Customer Success Manager (Podcasts) job info - Growth Troops Desde casa above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Customer Success Manager (Podcasts) job info - Growth Troops Desde casa in 2025-05-05 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.