Customer Success Manager, LATAM, Remote

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Fundraise Up with the position of Customer Success Manager, LATAM, Remote which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Success Manager, LATAM, Remote below matches your qualifications.

Highlights

• OTE (On-Target Earnings): $43,750
• Base Salary: $30,000
• Location: remote in Brazil, Mexico, or Argentina
• Stock options

About Us

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the worlds leading non-profit organizations. UNICEF, The Obama Foundation, the Alzheimers Association, and many others leverage our platform for their online fundraising needs.

About The Role

Join our expanding team as a Customer Success Manager at Fundraise Up, where youll build and foster relationships with non-profits, helping them fully leverage our platform to achieve fundraising success. In this role, youll drive product adoption and expansion, collaborate with internal teams to help provide a world class experience, and enhance overall customer satisfaction.

If youre an autonomous, organized problem-solver eager to grow in a dynamic start-up environment, wed love to meet you.

Key Responsibilities

• Own a portfolio of 100-150 non-profit accounts
• Provide account management from kick-off, implementation, launch, account planning, and the customers life cycle
• Act as the main point of contact for all customer account management matters
• Be the product expert, provide product usage training/guidance and technical support
• Deliver Quarterly Account Reviews to customers
• Retain customers through proactive risk identification and mitigation
• Expand senior-level stakeholder relationships
• Identify, forecast, and develop new growth opportunities (referrals, product up-sell / cross-sell, and expansion to other divisions/countries/regions) with existing customers
• Take ownership of customer escalations and drive speedy resolution
• Deliver and exceed Growth and Retention performance metrics (KPIs) defined for this role
• Analyze data through reports and trends, leverage it to drive actions with customers
• Collaborate with internal teams, including Sales, Marketing, Implementation, Support, and Product, to ensure the highest customer satisfaction
• Collaborate with product teams to ensure customer feedback is incorporated into product development

Skills and Qualifications

• Proven work experience of 5-8 years in SaaS Customer Success
• Experience managing a customer book of business of $2M+ ARR
• Familiarity with CRMs, Digital Marketing, Google Analytics and Meta Pixel
• Excellent communication and presentation skills, with the ability to communicate with technical and non-technical stakeholders and deliver persuasive presentations
• Proven ability to develop and maintain relationships with customers and internal stakeholders
• Understanding of performance metrics or KPIs
• Ability to work independently and proactively to drive outcomes and collaborate cross-functionally with multiple teams
• Strong problem-solving skills, with the ability to solve complex technical problems creatively
• Ability to work in a fast-paced, hyper-growth and dynamic environment
• Willingness to occasionally work outside of normal business hours as required to support customers

Bonus points

• Experience in fundraising / digital marketing strategies for non-profits

Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:

• 30 days off
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses (50% reimbursement, up to $1,000 annually).
• Relevant professional education (50% reimbursement, up to $1,500 annually).
• Gym or swimming pool (50% reimbursement, up to $500 annually).
• Coworking (up to $250 monthly).
• Remote working.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Success Manager, LATAM, Remote job info - Fundraise Up Buenos Aires, Buenos Aires above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Success Manager, LATAM, Remote job info - Fundraise Up Buenos Aires, Buenos Aires in 2025-05-05 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.