Program Manager, Search Safety, TikTok

Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
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TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikToks global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us
Creation is the core of TikToks purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. Thats how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
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About the team
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

As a Program Manager on our Trust and Safety team, you are responsible for monitoring key metrics of systems, setting product operations processes to ensure that product strategies deliver better business value, programs and systems work together across our many apps to protect consumers and prevent abuse.
You will work to push projects and operational changes forwards, implement policy changes and define new processes. You coordinate between product managers, operations teams, and policy specialists to get things done.
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Responsibilities
What will I be doing?

• You will be responsible for the Risk detection & Escalation process, including collecting all feedback channel cases, tracking and handling, and running case studies for strategy optimization.
• You will manage search result, search recommendation, and GPT bot experience by collecting user feedback and hard cases, conduct the root cause analysis, and come to strategic suggestions to product strategy changes;
• You will ideate and manage projects and initiatives related to search strategy and policy;
• You will set up key metrics and monitor the data performance to find potential problems and work with product manager to propose solutions;
• Youll analyze operations teams and processes – identify and remediating inconsistencies, improve cooperation efficiency and strategy effectiveness through product and process operations.

Qualifications
Minimum Qualifications
What should I bring with me?

• You have significant experience in a Product or Trust & Safety Operations role with knowledge of issue areas like Minor Safety, Hate speech, Violent Extremism or Bullying;
• You have a very good sense of data and can combine data performance with product strategy to solve problems through operational means;
• You have a proven track record of pushing ambitious products operation, and/or organizational or process changes through to completion in a matrixed and multicultural environment;
• You have an understanding of the landscape and new policy developments in new media, tech, and the entertainment industry.

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Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employees journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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