TikTok Shop - Seller Governance Program Manager

Responsibilities
About TikTok
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikToks global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikToks purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. Thats how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
E-commerces Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality.

Responsibilities

• Design sellers performance requirements and policies related to onboarding, seller performance, seller services and seller funds management by conducting benchmark research and understanding sellers profilings.
• Drive programs to mitigate risks and launch enforcement strategies targeting problems related to high cancellation, late shipment, bad seller services, seller abuse and tiring of sellers to ensure good purchasing experiences while balancing frictions added to sellers.
• Establish processes and investigational framework to identify emerging seller abuses and respond to any regulatory inquires regarding sellers malicious behaviours.
• Drive key metric improvements in areas related to onboarding KYB/KYC processes, policy education and IPR infringement mitigations.
• Building global seller governance related capability,mechanism,monitoring,service and support all regional teams achieve governance targets.

Qualifications
Minimum Qualifications

• Global professional experience in E-commerce platform governance, compliance or regulatory research fields.
• Experience acting as a program manager and collaborating with XFN teams to drive end results.
• Understanding of regulatory trends related to E-Commerce in global market is a strong plus.

Preferred Qualifications

• Experience using data and metrics to measure impact and determine improvements.
• Skilled in project management and able to manage multiple projects simultaneously.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.