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Customer Support Officer

MAS Monetary Authority of Singapore | Singapore | SG

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the MAS Monetary Authority of Singapore with the position of Customer Support Officer - MAS Monetary Authority of Singapore which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Officer - MAS Monetary Authority of Singapore below matches your qualifications. Good Luck: D

The Monetary Authority of Singapore (MAS) is Singapore’s central bank and integrated financial regulator. As a Customer Support Officer, you will be part of a…...

[What the role is]

The Monetary Authority of Singapore (MAS) is Singapore’s central bank and integrated financial regulator.

As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore’s exchange rate, official foreign reserves, and liquidity in the banking sector.

As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore – banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education.

MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.

Join us now, if you have a genuine interest in making an impact to help shape Singapore’s economic and financial landscape

We are looking for an individual that is passionate about technology and delivering exceptional service and support to our users. As a Customer Support Officer, you will be part of a dynamic product team and responsible for providing timely and effective assistance to users – to resolve their queries and concerns related to our digital products.

[What you will be working on]

  • Respond promptly and professionally to user queries.

  • Provide technical support to users experiencing issues, troubleshooting, and effectively communicating the solution.

  • Collaborate with cross-functional product teams, including engineering and quality assurance, to investigate and resolve complex issues.

  • Document user interactions and feedback to inform product feature improvements.

  • Contribute to the improvement of user support processes and resources, including template replies for Level 1 queries and user guides.

  • Maintain a high level of product knowledge and stay updated on new releases to effectively address user queries and support customer engagement plans.

[What we are looking for]

  • Minimum 2 years of experience working in customer service or customer experience management

  • Good knowledge on digital and tech product

  • Customer-centric mindset and a drive for service excellence

  • Strong written and oral communication skills

  • Strong problem-solving skills and attention to detail

  • Keen interest in exploring innovative ways to improve customer satisfaction through digital products and applications.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

This is a 1 year contract position. All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting .


Information :

  • Company : MAS Monetary Authority of Singapore
  • Position : Customer Support Officer
  • Location : Singapore
  • Country : SG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Officer job info - MAS Monetary Authority of Singapore Singapore above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Officer job info - MAS Monetary Authority of Singapore Singapore in 22-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 22-04-2024

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