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Desktop Support Engineer L1

Iron Systems | Singapore | SG

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Iron Systems with the position of Desktop Support Engineer L1 - Iron Systems which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Desktop Support Engineer L1 - Iron Systems below matches your qualifications. Good Luck: D

Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues. Prepare accurate and timely reports....

Date Posted: 4/24/2024
Job Function: Desktop Engineer
Location: Singapore - SGP
Offered Salary: Competitive

Responsibilities:
  • Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues.
  • Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.
  • Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
  • Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
  • Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers.
  • Refer to internal knowledge bases or external resources to provide accurate tech solutions.
  • Ensure all issues are properly logged.
  • Handle VIP users request wherever necessary and resolve the issues on priority.
  • Prioritize and manage several open issues at one time.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
  • Prepare accurate and timely reports.
  • Document technical knowledge in the form of KB Articles
  • Maintain good relationships with clients.
Technical Experience:
  • Experience level: 6 – 8 years of Technical experience in Windows and Mac
  • Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices, and other tech products
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.
Professional Attributes:
  • Excellent customer service skills and the ability to communicate effectively with non-technical users.
  • Self-starter with the ability to work independently and efficiently.
  • Physical ability to manage IT equipment installations and movements.
  • Adaptable and flexible to meet varying work schedules and environments.

Information :

  • Company : Iron Systems
  • Position : Desktop Support Engineer L1
  • Location : Singapore
  • Country : SG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Desktop Support Engineer L1 job info - Iron Systems Singapore above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Desktop Support Engineer L1 job info - Iron Systems Singapore in 25-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 25-04-2024

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