Technical Support Manager (Marine)

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Use in-depth market understanding and technical knowledge to develop and suggest appropriate customer solutions. Plan and prioritize work to meet company goals....

Job Detail
    Job Reference

    M10559

Job Description
  • Use in-depth market understanding and technical knowledge to develop and suggest appropriate customer solutions.
  • Cultivate and sustain strong customer relationships, effectively representing them in product development to ensure planned innovations meet market needs.
  • Aid sales colleagues in crafting and presenting tailored solutions, creating foundational materials supplemented with thorough product insights for impactful presentations to decision makers.
  • Develop a personal network within the sales function, offering technical support for customer presentations and events to enhance the company’s reputation.
  • Provide product knowledge training to various colleagues to enhance technical knowledge and enable them to address customer queries and issues, serving as a point of escalation for complex matters.
  • Conduct a technical review of customer order specifications, defining order scope and ensuring accurate costings and offer development.
  • Collaborate with application engineers to drive detailed proposals and specifications, using company systems to communicate final customer requirements and designs to engineering and production teams.
  • Monitor product category performance, identifying opportunities to increase product awareness and revenues, providing specialized product training or coaching to others in the organization.
  • Work with stakeholders to gather detailed product feedback, conduct product and market analyses, and support category management decisions.
  • Create a work environment aligned with company values, fostering inclusivity and a sense of value and appreciation among team members.
  • Uphold and contribute to a safety-first culture within the company, ensuring a safe and healthy working environment.
  • Develop own capabilities through various activities, including assessment, development planning, training, and maintaining an understanding of technology, external regulations, and industry best practices.

Skills:

  • Plan and prioritize work to meet company goals.
  • Develop and deliver clear communications tailored to different audiences.
  • Build strong customer relationships and offer customer-centric solutions.
  • Achieve results consistently, even in challenging circumstances.
  • Hold self and others accountable.
  • Actively seek growth opportunities.
  • Build partnerships and work collaboratively with others.
  • Analyze complex information to solve problems effectively.
  • Build formal and informal relationships inside and outside the organization.
  • Use compelling arguments to gain support and commitment.

Requirements:

  • University degree.
  • 3 – 6 years of technical product experience.
  • 3 – 6 years of managerial experience.

Information :

  • Company : Direct Search Global
  • Position : Technical Support Manager (Marine)
  • Location : Singapore
  • Country : SG

How to Submit an Application:

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Post Date : 17-04-2024