UN Booking Hub digital product manager, CST, Level 2, Remote Based (2 positions)

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. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified…...


WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.


The United Nations World Food Programme is the worlds largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


The global service portfolio for WFP is focused on the enabling operations and providing duty of care to WFPs workforce. This includes providing infrastructure and emergency response capacity through sophisticated engineering services, light fleet management, delivering and maintaining the most fit-for-purpose facilities, measuring and reducing our environmental impact, managing our pool of assets, providing travel services for WFP employees, and humanitarian accommodation - with administration field support available in all these areas. All this is delivered in line with WFPs corporate commitment to Cost Excellence and sustainability leveraging innovative and digital solutions to deliver operational and cost efficiencies while supporting the United Nations reform agenda.


The Management Services Division (MSD) seeks digital solutions to meet the organization’s growing demands and drive digital transformation initiatives. The two UN Booking Hub digital product manager Consultants will work within the MSDD branch to support digital transformation projects critical for the efficient functioning of various service lines, including Accommodation, Mobility, Aviation, Asset Management, Facilities, Fleet, Travel Management, Occupational Safety and Health, Engineering, and Environmental Sustainability.

We are looking for two experienced Digital Manager to oversee the development of current and new digital solutions to innovate service provisioning, simplify business processes, increase accountability, create efficiency gains, and foster a data-driven decision-making culture.

KEY ACCOUNTABILITIES (not all-inclusive)
  • Project Management:
o Manage digital transformation projects supporting business functions in formulating Business Requirements for the digitalization of services through process analysis and business case proposals.
o Harmonize requirements from various business lines to achieve standardization, reusability of components and economy of scale, reducing lead time.
o Coordinate the pool of external developers per service line across WFP internal functions and UN Agencies, monitor performance and ensuring ensure knowledge sharing and retention within WFP.
  • User Experience and Design:
o Ensure customer journey excellence with a consistent UX/UI tailored to service uniqueness and stakeholder needs.
o Cooperate with solution designers and system architects to ensure digital designs cover business requirements and are future-proof.
  • Customer Focus:
o Ensure a high level of customer satisfaction by delivering digital solutions that meet user needs and expectations.
o Act as a point of contact for stakeholders to address concerns and gather feedback for continuous improvement.
  • Performance Monitoring and Reporting:
o Monitor the performance of digital solutions and projects, using KPIs and metrics to measure success.
o Provide regular updates and reports to senior management on project progress, performance, and outcomes.
  • Documentation and Compliance:
o Maintain updated digital solution documentation, including dependencies, connections mapping, user access and roles, data matrix, and product roadmap.
o Ensure development follows WFP guidelines and directives, aligning with relevant stakeholders.
o Support the development and rollout of security measures, including penetration tests, vulnerability scans, disaster recovery simulations, load tests, and cloud infrastructure analysis.
  • Data Management:
o Ensure a common approach to data availability for internal and external reporting tools and on integration layers for internal and external data exchange.
  • Budget and Resource Management:
o Maintain a master development plan with forecast and actual costs to inform budget planning and optimization.
o Support WFP IT technical supervision and internal approval governance.
  • Business Continuity and Risk Management:
o Interface with TEC for platform fault preparedness to ensure business continuity of services.
o Mitigate reputational risks using innovative tools and processes to prevent platform defaults.
  • Coordination and Collaboration:
o Collaborate with internal teams and external partners to ensure alignment of digital initiatives with organizational goals.
o Foster a collaborative environment across various business lines to enhance digital project outcomes.
o Engage with UN agencies to leverage best practices and integrate solutions across the wider UN system. OTHER SPECIFIC JOB REQUIREMENTS

As this position will be remotely based, in order to be eligible for this position, the candidate must have consistent and reliable internet connection from their remote location.
The candidate selected is expected to work under UTC-1 and UTC+3 time zone


Education Experience
Completion of an advanced University degree in Information Technology, Business administration, Liberal Arts or related field, or First University Degree in a related field with additional years of relevant professional experience.

Work Experience

  • Minimum ten 7 years post graduate experience with project management.
  • 5 years of relevant professional experience in digital solutions work
  • Proven track record of planning, leading and executing related projects.
  • Experience in corporate environment.
  • Experience in coordination with stakeholders and guidelines harmonization.
  • Experience in gathering business and user requirements.
  • Ability to manage budget, resources and risks.
  • Previous experience in working within the UN system is a plus.
  • Proven experience as digital manager.
  • Ability to analyse, interpret, and organise large amounts of data.
  • Has managed large digital transformation projects requiring innovative recommendations and approaches.
Communication and Teamwork
  • Ability to compile and organise findings and data retrieved before presenting it to management.
  • Working collaboratively with colleagues to achieve goals.
  • Analytical mindset with problem-solving skills.
  • Excellent communication skills to translate complex problems using non-technical terms.
  • Ability to manage budget, resources and risks.
  • Ability to manage stakeholders at senior levels.
Planning & Organizing
  • Knowledge of Product and Project Management methodologies and tools.
  • Experience gathering business and user requirements
  • Clear goals development consistent with agreed strategies.
  • Priority activities identification and adjustment as required.
  • Appropriate time and resource allocation for completing tasks.
  • Ownership of responsibilities and honouring of commitments.
  • Output delivery under responsibility within the prescribed time.
  • Ability to communicate complex ideas effectively, both verbally and in writing, in fluent English, with the ability to present technical concepts in concise business language to multiple audiences

16 June 2024


WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

Information :

  • Company : World Food Programme
  • Position : UN Booking Hub digital product manager, CST, Level 2, Remote Based (2 positions)
  • Location : Remote
  • Country : SG

How to Submit an Application:

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Post Date : 29-05-2024