Executive, New Business Admin

Job Responsibilities

• Review processes by reducing touchpoints & achieving consistent practices across the lines of business
  a) Study & identify inconsistencies in practices/processes.
  b) Propose solutions to reduce inefficiencies & conduct feasibility assessments.
  c) Quick wins to be handled via system enhancement, major enhancements to leverage in CRP
  d) Ensure revised SOPs & protocols are updated in Ops Guidelines and Working Instructions
  Note: To effectively perform 1(a) & (b) above, the incumbent will first be trained to perform and be familiar with the operational processes.
  

• Identify process gaps & monitor BAU systemic performance on regular basis to pro-actively detect irregularities & address the issue promptly.
  a) Perform quality assurance checks on data integrations (e.g. flow of data from DSF to back-end system, RPA data input)
  b) Conduct sample checks on regular basis to ensure that auto-generation of LOA and/or policy documents and electronic notifications are sent out successfully.
  c) Identified gaps are to be managed as per (1c) above.
  

• Manage exceptional cases that require manual intervention/approval
  a) Review of cases in CM9 exception reports & working with the respective stakeholders to push through the case to the next stage
  b) Assess appeals/requests such as backdating of commencement date
  

• Support manager in other adhoc matters such as preparing requirements from requestors (e.g. Auditors, Compliance, etc) & review them with the manager

Qualifications

• At least obtained a Diploma in any field
• 1 to 2 years of Life and Health Processing experience/knowledge preferred
• Proficient in Microsoft Office applications (MS Excel, Word, Powerpoint)
• Good organizational skills and effective time management
• Resourceful, able to work independently as well as in a team
• Strong interpersonal and written communication skills
• Curious & a self-directed learner
• Ability to multi-task with ease
• Meticulous with an eye for detail
• Customer-centricv