Intern, Customer Experience

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the BASF South East Asia Pte. Ltd. with the position of Intern, Customer Experience - BASF South East Asia Pte. Ltd. which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Intern, Customer Experience - BASF South East Asia Pte. Ltd. below matches your qualifications. Good Luck: D

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and…...

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.


We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.


Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.


Main Task:

  • Drive Voice of the Customer activities, working with the Regional Customer Experience Lead
  • This role is responsible for bringing the customer’s voice into the organization and supporting a continuous cycle of understanding the customer perspective, ensuring insights are translated into action (supporting countries to ensure that appropriate actions are taken as a result of customer feedback), and measurement of impact
  • Analysis of customer data (quantitative & qualitative) to extract insights – including, but not limited to, NPS surveys
  • Administrative management of NPS survey program within the relevant IT systems and ensuring actions are followed up on
  • Track VoC performance against defined KPI’s
  • Collaboration with the markets in Asia Pacific to discuss insights and drive action
  • Preparation of a bi-annual Voice of Customer report summarizing insights, actions and recommendations for H1 2024; this role should lead the process, working collaboratively with the markets in Asia Pacific
  • Alignments with the Global Customer Experience lead


Requirement:


  • Minimum bachelors degree in data analytics / business or other related field.
  • Strong MS Excel & MS Powerpoint skills
  • General IT literacy to quickly learn how to use systems such as MS Teams, Salesforce and Medallia
  • Communication skills – particularly strong written (presentation decks) and verbal desirable
  • Analytical skills – quantitative (including statistical analyses) and qualitative
  • Attention to detail
  • Learning mindset

Information :

  • Company : BASF South East Asia Pte. Ltd.
  • Position : Intern, Customer Experience
  • Location : Singapore
  • Country : SG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Intern, Customer Experience job info - BASF South East Asia Pte. Ltd. Singapore above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Intern, Customer Experience job info - BASF South East Asia Pte. Ltd. Singapore in 31-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 31-05-2024