Client Technical Support Engineer

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Client Technical Support Engineer - AMUNDI SINGAPORE LIMITED below matches your qualifications. Good Luck: D

Respond to customer requests, providing clear and precise answers to their questions or directing them to the appropriate resources....

Job Description

  • Respond to customer requests, providing clear and precise answers to their questions or directing them to the appropriate resources.
  • Identify, analyze and resolve technical problems encountered by customers, using diagnostic tools, including code debugging and log analysis, and collaborating with other team members to find appropriate solutions.
  • Manage customer data (reference the authorizations and portfolio rights assigned to customer users) and supervise the maintenance of the asset repository.
  • Analyze, configure, conduct UAT, train and deliver solutions to new clients.
  • Participate in the initial training of new customers on the use of our products, guiding them through key functionalities and helping them solve common problems.
  • Contribute to the creation and updating of the knowledge base by documenting frequently encountered problems, solutions and best practices, for prompt problem resolution.
  • Follow-up and escalation:

o Ensure regular follow-up of customer issues to ensure they are resolved satisfactorily and in a timely manner. If necessary, escalate complex issues to the development team or other relevant departments.

o Monitoring and management of KPIs.

  • Identify trends and gaps in customer support, and suggest improvements to optimize processes and the overall support experience.


  • Degree, preferably in finance, mathematics, physics, computer science, or related disciplines.
  • Experience in Asset Management industry or FinTech, supporting Business teams, understanding Business requirements and ability to translate and implement these with technical solutions.

- Understanding and Knowledge of the Investment value chain, Front-to-Back and Back-to-Front processes.

  • Prior experience in Portfolio Management Systems, Position Keeping Systems, Trading and Trade Matching Systems along with Backoffice workflows
  • Ability to understand customer needs, develop strong relationships and deliver high quality, personalized service.
  • Excellent communication and presentation skills.
  • Ability to analyze and solve problems logically and effectively.
  • Customer-oriented attitude, with a willingness to go beyond expectations to solve problems and deliver an exceptional customer experience.
  • Ability to effectively manage multiple customer requests, prioritize and meet deadlines.
  • Ability to automate reports and tasks with Python.
  • Ability to troubleshoot in Java and SQL and read application logs.
  • Knowledge in SWIFT and FIX protocols.

Information :

  • Position : Client Technical Support Engineer
  • Location : Singapore
  • Country : SG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Client Technical Support Engineer job info - AMUNDI SINGAPORE LIMITED Singapore above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Client Technical Support Engineer job info - AMUNDI SINGAPORE LIMITED Singapore in 20-04-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 20-04-2024