Head – PDI Operations

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As the Head - Pre-Delivery Inspections (PDI), you will spearhead the PDI team, orchestrating workshop operations to meet and exceed customer expectations during…...

General information Name Head – PDI Operations Ref # 820 Date Saturday, June 22, 2024 Department New Car Logistics (Multi-Franchise) Description & Requirements Job Description Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

As the Head - Pre-Delivery Inspections (PDI), you will spearhead the PDI team, orchestrating workshop operations to meet and exceed customer expectations during vehicle delivery.

The Opportunity

Pre-Delivery Operations Leadership:

  • Oversee the entire PDI process, ensuring seamless coordination between different departments and stakeholders to streamline operations.
  • Leads the PDI planning team to collaborate closely with the Sales Department on registration forecast and demands, to plan for PDI manpower & resources and process for efficient and timely vehicle deliveries.
  • Uphold strict compliance with the Principals guidelines and requirements, guaranteeing that all PDI procedures adhere to the factory’s standards of quality and safety.
  • Manage the suppliers to ensure that they adhere to our company’s standards of quality in the services they provide.
  • Leads the team to ensure the highest quality of prepared vehicles to deliver an exceptional vehicle collection customer experience.
  • Leads the team to manage the storage and logistics plan and flow such that cost is kept to the minimum and most efficient for the all the franchises, depending on the operations’ requirements and latest sales forecasts.

Performance Management:

  • Define clear performance metrics and objectives for the team, establishing measurable goals and benchmarks to track progress and success.
  • Provide ongoing support, feedback, and coaching to team members, empowering them to excel in their roles and contribute effectively to the overall success of the department, through working with other departments.
  • Cultivate a collaborative and supportive work environment, where team members feel valued, motivated, and inspired to deliver their best performance.

Process Improvement and Innovation:

  • Conduct thorough trend analysis to identify areas of improvement within the PDI process & logistical arrangement of cars in storageleveraging data-driven insights to develop actionable plans and strategies.
  • Conduct root cause analysis of issues faced during the PDI process and collaborate extensively with the technical department and/Principals to address them.
  • Negotiate with warehouse or car storage suppliers for optimal arrangements to manage cost in an agile and versatile manner.
  • Champion a culture of innovation and continuous improvement, encouraging team members to think creatively and proactively identify opportunities for enhancing efficiency and effectiveness.
  • Collaborate with cross-functional teams to implement process enhancements and innovations, driving operational excellence and delivering tangible results in terms of improved vehicle quality and customer satisfaction.
  • Regularly review and refine PDI procedures and protocols, staying abreast of industry best practices and technological advancements to ensure that the department remains at the forefront of automotive excellence.
Job Requirements

The candidate

  • Bachelor’s degree in related field (preferably in Mechanical Engineering or equivalent)
  • At least 10 years of relevant experience in the automotive industry (preferably in managing a workshop or PDI Centre) with experience with manage cost and revenue levers
  • Strong problem-solver; able to remove barriers and all-hands-on-deck mentality to work with the larger team to thrive together
  • Good interpersonal and communication skills, adopting a positive and inclusive leadership style.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have gro wn to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.

At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:
  • HR Asia’s Best Companies to Work for 8 years in 2015 - 2019 and 2021 - 2023;
  • Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
  • Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
  • Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
  • Merit for Singapore Health Award as awarded by Health Promotion Board
  • Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
  • Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
  • Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C’s people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

Information :

  • Company : Cycle & Carriage
  • Position : Head – PDI Operations
  • Location : Singapore
  • Country : SG

How to Submit an Application:

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Post Date : 22-06-2024