Junior Services Operations Manager

This is a fantastic opportunity to step into the world of marketing automation with Emarsys!

The Service Operations team support the enhancement of operational efficiency through data analysis and process optimisation, supporting informed decision-making within the Services department. Your role will involve reporting, analysis and using your skills to identify opportunities for improvement, whilst constantly interacting with a range of stakeholders and leadership.

Responsibilities

• Generating detailed reports concerning the financial aspects of professional services and project management. This includes analysing budgets, and other financial metrics to support decision-making processes
• Extracting insights that are crucial for strategic planning and operational efficiency using tools like Salesforce and Mavenlink
• Extensively using Microsoft Excel, while leveraging advanced excel skills to automate tasks and reports, enhancing efficiency and accuracy
• Developing intuitive visualisation dashboards. These dashboards will be pivotal in presenting complex data in an easily digestible format for stakeholders
• Preparing and developing presentations that effectively communicate findings, progress, and strategies
• Handling multiple ad-hoc requests effectively and supporting the team members
• Engaging in problem-solving activities. This involves identifying issues in processes or data, conducting thorough research, and proposing effective solutions
• Collaborating with different teams, as and when needed

Your Profile

• High aptitude for technology with previous knowledge and strong understanding of Excel
• Strong analytic skills with high accuracy and attention to detail
• Excellent communications skills to enable cross cultural communications
• Experience in creating visualisation dashboards and presentations is an advantage
• A fast-thinking, high-energy individual having the ability to work in a fast-paced environment

What We Offer

• A fast-growing company with an international presence, innovative outlook and a strong market position, blending the best parts of a ‘start up’ mentality with the security (and resources) of an established multi-national
• The opportunity to contribute to a bespoke, complex and successful product focused on innovation
• A learning environment, heavy on personal and professional development that allows you to both learn from some of the best in the industry and own your own career
• An inspiring and positive environment, working alongside talented, friendly and passionate people
• A commitment to hybrid and trust based working, with a mix of remote and office based working (A flexible 2 days per week in office)
• Competitive salary plus additional performance related rewards