Team Lead, Customer Service

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the NTUC Health with the position of Team Lead, Customer Service - NTUC Health which was opened this.

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NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health…...

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic


DESIGNATION : Team Lead, Customer Service (Home Care)

RESPONSIBILITIES
  • Deliver consistent good customer service including inquiries, complaints at all times, educating the customer of the value of our NTUC Health services.
  • Be customer-centric with both internal and external stakeholders via all communication channels.
  • Track and monitor customers enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, Online Messages in a timely manner, including service recovery.
  • Address enquiries, referrals, appointments and other support required from the various communication channels; recommend relevant services within NTUC Health to address the needs of the stakeholders.
  • Setup and maintain the standard operating procedures to ensure service consistency.
  • Continuously seek improvement by tracking the calls, analysing the data and provide data-informed initiatives to enhance the customer experience and drive growth of our services


QUALIFICATIONS
  • Preferably general degree or minimum A Levels with some customer service experiences
  • Someone with strong written and verbal communication skills
  • Someone who is resourceful and provides timely and accurate information to our seniors
  • Someone who is patient and meticulous and enjoys working with a senior person.
  • Prior experience in healthcare sector would be advantageous

Information :

  • Company : NTUC Health
  • Position : Team Lead, Customer Service
  • Location : Singapore
  • Country : SG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Team Lead, Customer Service job info - NTUC Health Singapore above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Team Lead, Customer Service job info - NTUC Health Singapore in 31-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 31-05-2024