Training Manager

COMPANY DESCRIPTION

NTUC LearningHub (LHUB™) was corporatised on 1 August 2004. Initially set up in 1982 as the NTUC Computer Training Centre, a division under the Skills Development Department of the NTUC Administration and Research Unit, the organisation has evolved to meet the burgeoning training needs of Singaporeans to continuously keep pace with the dynamic business economy.

DESIGNATION : Training Manager (Digital Technology)

RESPONSIBILITIES
The Training Manager drives the innovation and development of the organisations products and services to achieve business growth. He/She assesses the industry landscape, reviews existing products and prospects new learning offerings to be implemented. He/She manages the portfolio of products by evaluating performance and assessing opportunities for improvement. He conducts ongoing assessments of products and services, considering profitability, take-up rates, learning delivery and participant feedback. He/She drives innovation and leads research on market trends and learning developments to determine opportunities for implementation. He/She assesses the profitability and viability of developing or adjusting products and services, curriculum, tools and other offerings. He/She decides on the overall learning calendar and, monitors the administration and execution of products and services. He/She is responsible for managing vendors and for the recruitment, management and development of the personnel involved in learning delivery, including adjunct professionals. He/She drives sales excellence and manages vendors and key client relationships so as to establish long-term stakeholder business collaborations. He drives financial performance and implements and maintains processes which drive operational excellence. He/She typically works in an office environment, interacts regularly with digital systems, and attends specific learning venues, client sites or industry events. Manage Products & Services

• Establish processes to gather information on effectiveness of the organization’s products and services portfolio and address client feedback
• Monitor performance of the organization’s products and services portfolio based on business objectives and performance standards
• Drive cross-functional collaboration to facilitate development and implementation of products and services portfolio
• Drives enhancement opportunities across the organization’s products and services portfolio based on business objectives
• Review industry and organization research, innovations and trends to assess potential for integration into the organization’s products and services portfolio
• Evaluate impact of potential government initiatives and regulatory changes on the industry and organization
• Analyse competitors performance to assess market position
• Develop strong industry networks across clients, vendors, partners and institutions

Manage Vendors

• Design vendor requirements specification
• Manage vendor selection processes
• Assess vendor performance and adherence to service level standards
• Cultivate strong relationships with vendors
• Manage contractual and performance issues with existing vendors

Monitors Operations & Administration

• Monitors execution of the organization’s learning administration processes, including the logistics and resource arrangements across the organization’s products and services
• Decides on the organization’s learning calendar in line with business objectives and resource and demand analyses

QUALIFICATIONS

Good degree from an accredited university with specialization in Business or similar fields

OTHER INFORMATION

Interested applicants, you may write in to career@ntuclearninghub.com