Front Office Manager - InterContinental Singapore

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Assists in coordinating the preparation of the departmental annual budget. Identifying, monitoring and controlling departmental costs on an ongoing basis to…...


  • Assists in coordinating the preparation of the departmental annual budget.
  • Identifying, monitoring and controlling departmental costs on an ongoing basis to ensure performance against budget and monthly forecast.
  • Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
  • Make sure all CSA policies are in compliance and preparing a monthly report for the DOR.
  • Assists in planning for future staffing needs and recruiting in line with company guidelines.
  • Prepares and administers detailed on boarding program for new staff.
  • Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation .
  • Provides input for probation and formal performance appraisal discussions in line with company guidelines.
  • Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
  • Ensure training needs analysis of Front Office staff carried out and training programmes are designed and implemented to increase staff efficiency.
  • Promote and implement a cross training and multi tasking work culture.
  • Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
  • Create a positive hotel image in every interaction with internal and external customers.
  • Adhere to hotel brand standards and ensure the team are delivering up-to-date service standards
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
  • Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.
  • Conduct routine service audits to identify shortfalls and address them.
  • Initiating and maintaining a analytical approach to evaluate glitches and implementing corrective actions to reduce re-occurrence.
  • Reports directly to and communicates with the Director of Rooms on all pertinent matters affecting guest service and hotel operations.
  • Maintain inter-departmental relationships to ensure seamless customer service.
  • Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
  • Compile statistics for front office and provide reports relating to that area
  • Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
  • Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
  • Communicate to the DOR/GM of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.

Information :

  • Company : InterContinental
  • Position : Front Office Manager - InterContinental Singapore
  • Location : Singapore
  • Country : SG

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Post Date : 17-04-2024