Customer Care Representative Hybrid | Merck Sharp & Dohme
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Merck Sharp Dohme with the position of Customer Care Representative Hybrid | Merck Sharp & Dohme which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Representative Hybrid | Merck Sharp & Dohme below matches your qualifications. Good Luck: D
Job Description
This Customer Care Rep will be responsible for ensuring customer service needs are met in the organization, coordinates order management activities, and engages with other areas of ourpany s Animal Health to address and manage business and processes.
This indiual will be required to work collaboratively with Complex Support teams, PV, BSC, Account Management, and Professional Business support. Proe enthusiastic, holistic customer service through efficient and effective resolution of questions and concerns, while servicing each customer with respect and a genuine desire to help
Offer customer service coverage for ourpany s products, i.e.
Take and process phone orders
Utilize SAP and ability to navigate systems
Identify and resolve customer product needs
Address customer inquiries & product support, andentify and proe additional features and services offers
Build sustainable relationships through effective account management
Identify cross/upselling opportunities
Utilize account management tools to document service for future account reference
Resolve small billing issues and appropriately disburse adjustments in line with MAH policy
Allocate inventory to customers if shortages exist pre-SAP
Act as a liaison between customers and ourpany s internal organizations (Marketing, Logistics and Warehouse, Finance, Credit, etc.) to address key operational issues.
Work with businesses / BUs and end customers to ensure customer service needs are met
Deliver against key customer service targets
Liaison with supply chain, marketing, and other MAH units to ensure needs are met
Drive collaboration & partnership with businesses / BUs
Embody elements of high-performing culture: focused, accountable, opportunistic, and engaged
Seek to deliver maximum value creation from org whole and ensure collaborative results with MAH
Ability to work in a team environment
Collaborate with Accounts Receivable counterpart
Ensure that customers receive a high level of customer service while maintainingpliance to MAH’s terms and conditions of sale, laws, regulations, and policies.
Qualifications:
Minimum Education Requirement:
B.S./B.A. preferred
Experience equivalent required
Required Experience and Skills:
Minimum of 3 years’ experience in a customer service capacity.
Ability to work effectively with department heads
Strong collaboration andmunication skills.
Demonstrated ability to anticipate and solve problems.
Proficiency in Microsoft applications.
Strong business judgment and decision-making ability.
Ability to work independently.
Excellent team player.
Preferred Experience and Skills:
Customer service experience with Key Account customers.
Knowledge of SAP, particularly the Order to Cashponents.
Experience in Salesforce Service Cloud.
Competencies
Communication Proficiency.
Customer/Client Focus.
Leadership.
Organizational Skills.
Performance Management.
Problem Solving/Analysis.
Technical Capacity.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facingmercial, or research-based roles, will be expected toply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Reents Only:
Ourpany ismitted to inclusion, ensuring that canates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an amodation during the application or hiring process.
We are an Equal Opportunity Employer,mitted to fostering an inclusive and diverse workplace. All qualified applicants will receive coneration for employment without regard to race, color, age, religion, sex, sexual orientation, genderentity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
EEOC Know Your Rights
EEOC GINA Supplement
Pay Transparency Nondiscrimination
We are proud to be apany that embraces the value of bringing diverse, talented, andmitted people together. The fastest way to breakthrough innovation is when diverseease together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
Learn more about your rights, including under California, Colorado and other US State Acts
U.S. Hyb Work Model
Effective September 5,2023 our U.S. Hyb work model will be as follows: 1. Three total days on site per week: Tuesday and Wednesday – plus one additional day of choice based on what works best for organizations and/or teams. 2. Fays will formally be a remote-working day unless business critical tasks require onsite presence.
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at ourpany without a va written search agreement in place for this position will be deemed the sole property of ourpany. No fee will be p in the event a canate is hired by ourpany as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
No Travel RequiredFlexible Work Arrangements:
HybShift:
1st - DayVa Driving License:
NoHazardous Material(s):
n/aRequisition ID:R254279
- Company Name : Merck Sharp Dohme
- Open Position : Customer Care Representative Hybrid | Merck Sharp & Dohme
- Location Job : Omaha, NE 68138
- Country Job : US
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Representative Hybrid | Merck Sharp & Dohme job info - Merck Sharp Dohme Omaha, NE 68138 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Representative Hybrid | Merck Sharp & Dohme job info - Merck Sharp Dohme Omaha, NE 68138 in 28-12-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.