IT Help Desk Support Specialist Office 365 | Trova LLC

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Trova LLC with the position of IT Help Desk Support Specialist Office 365 | Trova LLC which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Help Desk Support Specialist Office 365 | Trova LLC below matches your qualifications. Good Luck: D

Must have O365 Experience - Permanent position with benefits, on-site in Tampa. W2 Only

Essential Duties and Responsibilities include the following. Other duties and special projects may be assigned:

o Advanced hardware and software troubleshooting

o Problem escalation

o PC imaging

o Device setup

o Backup support

• Performs daily system monitoring, verifies the integrity and availability of all hardware, server resources, systems and key processes, reviews system and application logs and verifiespletion of scheduled jobs
• Asset Management experience is a must
• Understand and adhere to Inent Management, Request Management, and Knowledge Management policies
• Manage IT ticket queues within established SLAs
• Proactively manage ticket queue and ability to prioritize daily tasks
• Resolves problem situations in a professional manner.
• Must be able to troubleshoot basic to moderatelyplex hardware and software issues
• Must understand how to use and troubleshoot Office 365, Desktop Central, Go-Assist, Active Directory, Windows 10/11
• Must ensure all PCs and laptops remainpliant with security, patch and antivirus updates
• Must be able to create, update, and follow documented processes and procedures, but make suggestions for continual improvement when applicable
• Collaboration in enforcing software licensing entitlements (ensuring s entitlements are not exceeded)
• Assist resources of all levels within the organization with various system related issues.
• Champions customer support through positive interaction and advocacy of all end-user issues
• Experience with ServiceNow and/or SalesForce platform preferred
• Proe superb customer service both written and verbal, to technical and non-technical customers.
• Created appropriate documentation to support auditing as required by HIPAA/HiTech and/or NIST.
• Create, maintain, technical knowledge article and assist with knowledge transfer across the team
• Must be able to lift upwards of 50lbs, stand for long periods of time, climb stairs, crawl under and/or between desks.
• Must be able to perform other duties as assigned.
• Must occasionally escort vendors or facilities into IT-only rooms

Must be able work in a fast-paced environment

• Off-hours on-call rotation is required

Education and/or Experience

• Associate degree or equivalent experience/Certifications within area related to job function
• 2-3 years of related experience with Windows OS, software andputer peripherals
• 3+ years of customer service experience

Relevant Certifications:

• A+, N+, ITIL Certifications is a plus.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• Health insurance
• P time off

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Fay

Ability tomute/relocate:

• Tampa, FL 33607: Reliablymute or planning to relocate before starting work (Required)

Work Location: In person

• Company Name : Trova LLC
• Open Position : IT Help Desk Support Specialist Office 365 | Trova LLC
• Location Job : Tampa, FL 33607
• Country Job : US

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Help Desk Support Specialist Office 365 | Trova LLC job info - Trova LLC Tampa, FL 33607 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Help Desk Support Specialist Office 365 | Trova LLC job info - Trova LLC Tampa, FL 33607 in 28-12-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.