Job Description:

If this job matches your qualifications, please send your application directly through our latest Job site in Austin, TX. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Apple who are looking for potential candidates to work. Good job information AMR Fraud Prevention, Senior Manager – Apple Retail Customer Care below matches your qualifications.

Summary

Posted: Feb 20, 2023

Weekly Hours:
40

Role Number:
200461469

At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage, and inspire. We achieve this by focusing on the smallest of details and can make big impacts with our customers. We have an open position within Retail Customer Care for an enthusiastic, motivated, and hands-on professional to lead the Fraud Prevention Team in the AMR Region. Partnering with Apple’s Strategic Data Solutions (SDS) and Retail Fulfillment Operations (RFO) teams, this individual will be responsible for driving and flawlessly executing actions to mitigate fraud. These include analyzing purchases and accounts for fraudulent activities, reviewing refund requests for abusive behavior, and determining appropriate next steps in a wide range of scenarios. Priority and focus will be on driving a timely customer resolution within an agreed Service Level Agreement (SLA) while protecting customer experience and Apple’s interest. An innovative and analytical problem solver, the AMR Fraud Prevention Manager will be championing process improvement efforts to optimize business processes while delivering best-in-class customer and employee experience. This role is suitable for individuals who thrive in a fast paced, dynamic, and evolving environment.

Key Qualifications

• A minimum of 7-10 years senior management experience leading a business operations team in global organization, preferably in fraud prevention, execution, or similar space
• Customer focused, detail oriented with ability to maintain a positive attitude in a high-stress, and fast-paced work environment
• Demonstrated ability to inspire change in a matrix organization
• Excellent planning, organization, and implementation skills
• Strong analytical ability and decision making skills
• Demonstrated ability to work independently in areas of ambiguity
• Ability to build effective relationships in a cross-functional team environment with demonstrated success in managing international collaborations
• Experience leading in a fast paced, dynamic, and multi-lingual environment
• Strong collaborator who is able to motivate and influence all levels of management
• Ability to work with a flexible schedule and embrace change enthusiastically
• Excellent verbal, written, and interpersonal communication skills
• Experience in a Call Centre organization is a plus
• High level of ethics, values, integrity, and trust

Description

Lead and develop a team of Fraud Prevention experts across the AMR region to drive consistent and high quality execution to analyze and detect fraudulent activities Be the “Voice of the Customer” by reviewing key performance matrix and driving continuous improvement efforts towards achieving seamless and optimal customer satisfaction that is above industry standards Develop and manage a robust management system and cadence (weekly, monthly, & quarterly) to streamline operations that is consistent across the different lines of business within AMR while at the same time, ensure day-to-day operations is moving like a well-oiled engine Champion operational excellence by ensuring flawless execution at all times Drive efficiency through automation Partner with the Global Optimization team, Strategic Data Solutions (SDS), Retail Fulfillment Operations (RFO), Retail Online cross functional teams etc on strategic issues to scale, drive efficiency, performance improvements, and employee satisfaction Partner with RCC Forecasting and Finance to lead and ensure we are achieving our headcount needs Cultivate a positive and motivating work environment by promoting innovation, teamwork, diversity, inclusion, and focusing on positive employee relationships Passionately embrace, promote, and drive Apple Cultures and Values to ensure that it is part of the DNA of the team Build a high performing team that is based on a culture of trust, integrity, respect, collaborations, continual learning, and improvement

Education & Experience

Bachelor’s Degree or equivalent. MBA is a plus.

Additional Requirements

• Must have Management and leadership experience
• Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress, and fast-paced work environment
• Drive for quality results and demonstrates high degree of determination
• Excellent verbal, written, and interpersonal communication skills
• Adaptive to changing technologies, process, and environments

How To Apply :

After reading and knowing the criteria and minimum qualification requirements that have been explained from the job info AMR Fraud Prevention, Senior Manager – Apple Retail Customer Care in the office Austin, TX above, then the jobseeker who feels that he has not met requirements include education, age, etc. and are really interested in the latest job vacancy Full-time above, it should be as soon as possible to complete and compile a job application file such as a job application letter, CV or curriculum vitae and transcripts and other complements as described above, in order to register and participate in the admission selection for new employees at the company in question, sent via the link below.

Other Information :

• Country : US