Associate Director

Case Western Reserve University

New Hired from Case Western Reserve University

Job Description:

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Job Description


The Associate Director is a member of the senior leadership team within undergraduate admission, assisting in crafting strategy, programs and initiatives to help the university meet enrollment goals. Specifically, the Associate Director leads the Office of Undergraduate Admission in an area of significance relating to the enrollment goals of the university. Areas of significance to include diversity recruitment, transfer admission and/or international admission. The Associate Director will work a strategic plan and assume a leadership role to implement trackable goals. Strong emphasis will be placed on communication, implementation and effectiveness. The Associate Director is active both on campus and externally and will help enhance the University’s visibility at national and international meetings. All prospective students should be treated equally, without regard to race, religion, age, sex, color, disability, sexual orientation or gender identity or expression, national or ethnic origin, or status as a disabled veteran or other protected veteran under U.S. federal law.


  • Develop strategic plan for the involvement of Case Western Reserve University in an area of significance relating to the enrollment goals of the university. Areas of significance may include diversity recruitment, transfer admission and /or international admission. Craft this plan in consultation with senior leadership in Undergraduate Admission and Enrollment Management. Assume leadership and/or support various office programs and collateral assignments; examples are listed below. Recruit volunteers for participation. Train, develop and supervise student recruiters. Plan and implement recruitment related activities. Track year-long budget for group-related expenditures and student employment. Serve as a departmental liaison. Communicate admission related updates on a frequent basis; respond to department inquiries as a representative of the admission office. Facilitate presentations and information sessions for special groups. Create and run reports as requested by department. Create and deliver training materials for staff and student volunteers that emphasize key recruitment messages, admission standards, financial aid and conduct. Maintain regular communication with faculty, staff and student volunteers utilizing print, electronic and face-to-face communication vehicles to ensure constituents are engaged, well-informed and enthusiastic about participating and can communicate messages accurately and appropriately to prospective students and their families. Ensure all activities are monitored and effectiveness is analyzed so results can be shared with leadership team. Coordinate the work of professional staff members, making sure they are involved and informed. (30%)
  • Make decisions on the admissibility of candidates who apply for undergraduate admission to the university. Analyze and interpret high school and college transcripts, interpret standardized test scores, assess academic achievement (must be able to assess strength of courses with the same title offered at different high schools), evaluate quality of essays, interview reports and letters of recommendation. Synthesize this information to predict the likelihood of success at the university in the candidate’s indicated area of academic interest. Make admission decisions based on academic program, contributions to high school and community through extracurricular activities, quality of high school, test scores and make judgements based on demographic information in comparison to other candidates. Evaluate and make admission decisions for candidates based on desirability to the University in meeting a multitude of enrollment goals, which requires application of variable standards. Make judgements and identify special cases that need to be reviewed by the director. Associate Directors have the authority to make decisions on the admissibility of candidates in approximately 96% of admission cases. (30%)
  • Plan and coordinate recruitment for a strategically important geographic territory. Be knowledgeable of overall communications and recruitment efforts; engage in ongoing assessment of how those efforts can be supplemented by regional recruitment efforts i.e., travel alumni and student activities in the area and correspondence and phone calls to students and guidance counselors in the area. Contact individual high schools to schedule visits. Make decisions about priorities when conflicts between available schools are identified. Contact alumni in recruitment territory to schedule alumni events. Book all airline, lodging and transportation needs for travel in compliance with university policies. International travel may be included. Reconcile travel expenses within a timely manner while following the university travel guidelines. Execute travel plan. Associate Director’s territories include geographic regions (in the US or abroad) of strategic importance that require a depth of knowledge about admissions that requires substantial admissions experience due to the sophisticated and complex nature of the market and CWRU’s relationships in that market. Associate Directors often have international recruitment responsibilities. (10%)
  • Initiate, develop and cultivate strong partnerships with high school counselors. Articulate the profile of student who is likely to be competitive for admission at Case Western Reserve University. Be able to communicate to counselors those students who may be competitive and are desired by the university, but who might fall outside of normal admissions expectations. Explain admission decisions to counselors whose students have applied for admission. Understand current admission and higher education trends. Be the expert on Case Western Reserve University and the admission office to high school counselors. Understand and be able to articulate exceptions to expected admissions decisions. Associate Directors are often presenting at school-wide programs in high profile and strategically important schools and regularly attend national conferences and meetings. (10%)


  • Interview prospective students. Evaluate students for fitness at the university. Probe students regarding curriculum, testing and extracurricular activities. Write effective evaluative reports to be used in the application evaluation. Advise students and families on curriculum, testing and opportunities available at Case Western Reserve University. Interpret students’ experiences and goals and advise on suitability of Case Western Reserve University and the path toward achieving goals. (5%)
  • Lead information sessions both on and off-campus. Represent the university with strong knowledge of the university. Be able to read the audience and quickly and while thinking on one’s feet, customize the presentation to their needs. Must have the ability to listen closely for the concerns of the student and answer questions even when not articulated well by the parent/student/counselor. (5%)
  • Answer incoming calls and emails from parents, students and counselors while working in the Undergraduate Admission contact center. Orally and in writing, interpret and explain the university’s curriculum; describe the culture of Case Western Reserve University undergraduates as well as the campus atmosphere and environment; articulate admission and financial aid policies understanding when exceptions should be made; explain admission decisions. Calm upset, disappointed or angry callers. (5%)
  • Through the use of historical applicant data, current inquiry data and external data sources, identify high schools to visit for recruitment and relationship building. Review past histories, future opportunities and enrollment goals to determine which high schools within the recruitment territory should be prioritized. Assess college fairs based on likely success of the event and return on investment. Incorporate into travel itinerary when appropriate. (5%)
  • Perform other duties as assigned. (<1%)


Department: Daily contact with all staff, including director of undergraduate admission to collaborate on special projects and daily office activities.

University: Contact with staff members, especially in Enrollment Management, Office of Multicultural Affairs, Office of Undergraduate Studies and International Student Services, faculty, Deans and senior level administrators in relation to recruitment efforts, events and regular updates.

External: Daily contact with prospective first-year and transfer students, their parents and guidance counselors, for the recruitment for Case Western Reserve University

Students: Regular contact with office workers, interns, tour guides and ambassadors to collaborate on special projects and daily office duties.


Direct supervision of part-time interviewers and front desk reception staff. Indirect supervision of professional staff members as relating to on campus activities, including group information sessions, interviews and open houses.


Experience: 5 years professional work experience in undergraduate admission.

Education/Licensing: Bachelor’s degree required; Master’s degree preferred. Valid driver’s license required.


  • Understand standardized testing (AP, IB, SAT, ACT, SAT Subject Tests, TOEFL)
  • Knowledge of curriculum difference in the United States and around the world. Ability to discern various curriculums including AP, IB, Dual Credit and International curriculums (A Levels, IGCSE, etc.)
  • Ability to understand subject matter progression within all high school subjects and have the ability to evaluate preparation in subject matter and among different high school environments.
  • Ability to understand impact of socioeconomic conditions on opportunity and achievement.
  • Ability to interpret student experiences and goals and advise on suitability of CWRU and the path toward achieving goals for prospective students, parents and counselors.
  • Knowledge of range of extracurricular activities, honors/awards common to high school students and the importance placed in the admission process.
  • Ability to operate with a high level of awareness for protecting sensitive and confidential information. Ability to identify exceptions to normal policies and practices.
  • Deep knowledge different kinds of high school environments.
  • Ability to interpret, analyze and make decisions based on conflicting data.
  • Strong presentation skills.
  • Ability to develop, enhance and nurture relationships with prospective freshmen and their families while providing consistent, accurate and usable information to encourage the matriculation of these prospective students in accord with the academic and professional goals of the university. This individual will also work closely with current students, staff and external sources and must possess superior interpersonal skills.
  • Must demonstrate a customer service orientation and ability to collaborate with students, parents, staff and outside organizations. Must be able to interpret and explain university policies and the admission process to prospective students and parents.
  • Excellent written and oral communication skills; superior organizational, reporting and analysis skills mandatory. Ability to read, comprehend and synthesize quickly.
  • Ability to work under pressure and meet deadlines. Individual must be mature, professional and discreet.
  • Self-motivated and demonstrate leadership skills and possess the ability to work in teams, multitask and facilitate programs.
  • Meticulous attention to detail.
  • Ability to be diplomatic in a high pressure atmosphere. Respect for confidentiality.
  • Strong facility with end-user technology such as laptop computers, smart phones and tablets. Ability to learn new software programs quickly required.
  • Superior knowledge of the university.
  • Ability to meet consistent attendance.
  • Ability to interact with colleagues, supervisors and customers face to face.


Office setting, with meetings and activities in buildings throughout the campus. Position requires driving personal vehicle while on the job. Recruitment travel requires plane and rental car transportation. Position required frequent evening and weekend work. This position involves responsibility for working with individuals under the 18 years of age.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Inclusion, Diversity and Equal Opportunity at 216-368-8877 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.


COVID Vaccination

Case Western Reserve University has implemented a COVID Vaccination policy requiring evidence of COVID-19 vaccination for all students, faculty and staff with an on-campus presence. Religious and medical exemptions may be provided in accordance with applicable federal and state laws. For more information go to: Applicants may contact the Office of Equity at 216-368-3066 / for information regarding religious or medical exemptions as an accommodation.

How To Apply :

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(University District area) above, then the jobseeker who feels that he has not met requirements include education, age, etc. and are really interested in the latest job vacancy Full-time above, it should be as soon as possible to complete and compile a job application file such as a job application letter, CV or curriculum vitae and transcripts and other complements as described above, in order to register and participate in the admission selection for new employees at the company in question, sent via the link below.

Other Information :

  • Country : US

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