Customer Care Red Alert Supervisor

Rooms To Go

New Hired from Rooms To Go

Job Description:

If this job matches your qualifications, please send your application directly through our latest Job site in Suwanee, GA. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Rooms To Go who are looking for potential candidates to work. Good job information Customer Care Red Alert Supervisor below matches your qualifications.

Customer Care Red Alert Supervisor


  • At least 2 years of relevant experience in the call center, order control, DC operations or at a showroom.


  • Responsible for providing leadership and direction to the Red Alert team.
  • The Red Alert(RA) department is responsible for ensuring that customers getting a redelivery or exchange get the correct and damage free product delivered to them.
  • The RA Supervisor will ensure that all exchanges get checked and verified for the customer.
  • They are also required to work closely with returns and Quality Assurance to help identify things that can help the process from vendors as well as handling issues that might come up.
  • As well as any other task as required by Management.
  • Must be familiar with Excel for stats and bonus reports including tracking workflow for red alerts.
  • Excellent written and verbal communications are a must in this position as you will work across all areas of operation including quality assurance, customer care, delivery companies and distribution.
  • Must be flexible which requires better than average attendance.
  • Will be required to hire staff as needed, manage agents time, provide feedback, knowledge and appreciation to agents in real time.
  • The supervisor will also perform reviews and disciplinary actions when necessary and maintain a pleasant and professional attitude at all time.

Reports To: Rob Steele

Salary: To be determined based on experience.

How To Apply :

After reading and knowing the criteria and minimum qualification requirements that have been explained from the job info Customer Care Red Alert Supervisor in the office Suwanee, GA above, then the jobseeker who feels that he has not met requirements include education, age, etc. and are really interested in the latest job vacancy Full-time above, it should be as soon as possible to complete and compile a job application file such as a job application letter, CV or curriculum vitae and transcripts and other complements as described above, in order to register and participate in the admission selection for new employees at the company in question, sent via the link below.

Other Information :

  • Country : US

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