Customer Care Specialist I

Cox Automotive

New Hired from Cox Automotive

Job Description:

If this job matches your qualifications, please send your application directly through our latest Job site in Remote in Alabama. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Cox Automotive who are looking for potential candidates to work. Good job information Customer Care Specialist I below matches your qualifications.

This is a remote, work from home opportunity!

The business hours are 11:00 AM – 8:00 PM, EST, Monday – Friday and shift will be determined by business needs.

Your role:

  • Handle inbound contacts from client base while obtaining and evaluating all relevant information to handle service inquiries
  • Quickly learn main aspects of all internal departments to better enhance client experience
  • Be the voice of the client to the company through internal communications to drive user experience and client resolution.
  • Expedite resolution of client inquiries which includes identifying the root of the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, gracefully handling proper escalation techniques when required.
  • Analyze situations and assist in problem-solving to ensure a timely resolution and a satisfied client.

Minimum Requirements:

  • Highschool Diploma or GED
  • Exhibits ability to work in fast paced and evolving team environment, capable of prioritizing tasks and duties
  • Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social economic levels.
  • Demonstrates problem solving and analytical skills with ability to walk others through complicated processes.
  • 1-3 years of professional experience
  • You must have highspeed internet available in your home

What we look for (preferred):

  • College Degree
  • Financial or automotive industry experience
  • Bilingual

Compensation and Other Benefits:

Hourly pay rate is $15.67 – $23.55/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

How To Apply :

After reading and knowing the criteria and minimum qualification requirements that have been explained from the job info Customer Care Specialist I in the office Remote in Alabama above, then the jobseeker who feels that he has not met requirements include education, age, etc. and are really interested in the latest job vacancy Full-time above, it should be as soon as possible to complete and compile a job application file such as a job application letter, CV or curriculum vitae and transcripts and other complements as described above, in order to register and participate in the admission selection for new employees at the company in question, sent via the link below.

Other Information :

  • Country : US

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