Job Description:

If this job matches your qualifications, please send your application directly through our latest Job site in Hybrid remote in Cumming, GA. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Yummy Pools who are looking for potential candidates to work. Good job information Customer Service / Office Representative below matches your qualifications.

Most job ads try to make the job sound better or easier than it is.

I’m going to tell you the absolute truth of what the job is and what your daily responsibilities would entail.

Yummy Pools is one of the fastest growing pool companies in Atlanta. With the fast growth comes growing pains and a mach 5 pace.

YOU WILL LOVE THIS ROLE IF:

1: You love a fast paced environment where every day flies by

2: You love talking to people on the phone all day. We get 20-40 calls/texts a day you will be responsible for responding to immediately.

3: You can’t stand to have something left on your to-do list

4: You hate leaving dishes in your sink before you go to bed. You are obsessed with keeping your life and things organized and on track.

5: You love your phone. You must be someone who loves to be connected and communicating with people all the time.

6: You can crush an excel spreadsheet. You must be fully able to come in and have a real understanding of how spreadsheets work.

7: You are detailed. You would be the type that others would want to plan their party because you think through all of the extra little things that most people don’t pay attention to.

8: You are pleasant to speak with. You will be on the phone with happy customers, upset customers and everything in between. You must be someone who can deal with all types of people and that doesn’t drain you.

9: You keep a written to-do list. You love to check things off that list and it bothers you if anything is left on the list.

10: You are relentless with follow up. You don’t sit back and wait on others. You are the type that texts/calls/emails until you get an answer.

Okay… If you aren’t scared off yet… Let me describe what you will actually do at Yummy Pools.

1: Inbound Customer Service: You will be responsible for the incoming phone calls, texts and emails from customers. You will either handle the situation or pass to the right department.

2: Outbound Customer Calls: At Yummy Pools, we buy other companies all the time. You will be responsible for calling/emailing/texting new customers we buy and welcoming them to Yummy Pools. You will help transition the customer to our billing.

3: Customer Details Communication: You will be responsible for updating customers with things they need to know about their pool. Whether it’s telling the customer to add water to their pool, getting a gate code so our tech’s can get in the pool or letting customers know about schedule changes.

4: Customer Routing: You will be responsible for setting up routes for our technicians and managing that process. This will take about 40% of your time. You will be focused on making sure every customer has pool service, every week. And when someone calls out, you will be the person who reorgs routes on the fly to make sure customers pools are cared for.

5: Inventory Ordering: You will be in charge of ordering chemicals and supplies for all of our techs. You will make sure they have what they need, when they need it.

Your success will be measured by:

1: Speed to follow up and follow through for all inbound customer requests.

2: 100% follow through on customer communication checklist.

3: Route accuracy. You will be measured on your ability to make sure all technicians routes are accurate and you will communicate with the techs of any items they need to know.

4: Inventory Budget: You will run the inventory budget and make sure we don’t spend more than we budget for chemicals and supplies.

If you aren’t scared away yet…

This role is a remote position the majority of the time. HOWEVER, for training period, we will expect you to meet with our Chief Operating Office in person 3-4 days a week.

We have found that training works better in person. After you are fully trained, you will be able to work from home 80% of the time. The other 20% would be meetings we might need you to attend.

You need to live within 25 minutes of Cumming, GA. Don’t apply if you don’t.

You will have ample training from one of the best leaders in the company. She will set you up for success.

Important: This job will deal with a lot of technologies like Slack, Google Drive, Spreadsheets & our pool business software. If you aren’t savvy with new tech, you will not make it in this role.

You will be on a team. We have an office team you will be on and you will have support and help at all times.

We require any hire to have a solution for childcare. Because you will be speaking to customers all day, we require you to have a quiet environment that can be professional for the customer experience.

This is a full time job. This is for someone who wants to get their foot in the door in a company that’s growing. You will not be stuck in this role forever if you crush it. You will have opportunity for promotion and raises based on your performance.

If all of this sounds Yummy to you, we would love to chat!

Job Type: Full-time

Pay: $19.00 – $22.00 per hour

Benefits:

• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Cumming, GA 30041: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Cumming, GA 30041

How To Apply :

After reading and knowing the criteria and minimum qualification requirements that have been explained from the job info Customer Service / Office Representative in the office Hybrid remote in Cumming, GA above, then the jobseeker who feels that he has not met requirements include education, age, etc. and are really interested in the latest job vacancy Full-time above, it should be as soon as possible to complete and compile a job application file such as a job application letter, CV or curriculum vitae and transcripts and other complements as described above, in order to register and participate in the admission selection for new employees at the company in question, sent via the link below.

Other Information :

• Country : US