Job Description:

If this job matches your qualifications, please send your application directly through our latest Job site in Austin, TX
(Clarksville area). Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Literati who are looking for potential candidates to work. Good job information Customer Support Associate, Kids Clubs below matches your qualifications.

Company Description

Literati is a modern children’s book company focused on building reading skills so kids can grow to be their best selves. We make it easy to find books kids love through school book fairs and book clubs using a unique mix of expert curation and data science. We’re on a mission to help parents ignite a love of learning and a love of life.

Job Description

As a Customer Support Associate focused on the Kids Club experience, you’ll be an essential part of the support team dedicated to delighting our Kids Clubs customers. As the first point of contact with our customers, your job goes way beyond closing out tickets and responding to emails (although you should love coming up with creative responses to customer service queries). You will personally be responsible for driving the most important metric that drives our business — customer retention. This will require thinking critically about the feedback given by customers, being data-driven and creative, and being able to summarize and bring critical information back to the team easily.

To be equitable to all Literatians, we have set compensation and a non-negotiation policy- As we don’t think a person’s pay should be determined by how comfortable they negotiate. As a result, we like to be transparent and up-front about the compensation. The hourly rate for this position is $17.50.

Qualifications

ABOUT YOU

• Problem solver
• Empathetic
• Technologist
• Team Player
• Adaptability
• Independent
• Thrives in a fast-paced, startup environment

WE’D LOVE TO SEE

• 1+ year of customer service experience
• Excellent computer skills
• Ticketing system experience

ABOUT THE ROLE

• Manning the lines of the customer support account by responding to customers over email and phone
• Intimately understand the needs of our readers and provide excellent responses that delight our subscribers at every turn
• Work closely with other teams (Product, Engineering, Operations, etc.) to come up with outstanding resolutions to everyday customer issues
• Make data-driven recommendations to leadership based on trends in customer tickets
• There may be additional opportunities to contribute to projects outside of customer support

Additional Information

Literati was recently named Inc. magazine’s 7th fastest growing company in Texas, the 77th fastest in the United States, and included in Built In Austin’s 2022 & 2023 Best Places to Work. Jessica Ewing, Literati’s Founder, and CEO, was named one of “Google’s Top 12 Most Innovative Minds” by Fast Company. We’ve raised over $60M in venture capital to date, with key investors including Founders Fund, General Catalyst, Felicis,01A, and Stephen Curry’s SC30.

We offer competitive compensation, company equity, medical/dental/vision insurance, 401k, short-term disability insurance, parental leave, employee assistance programs, flexible work schedules, and untracked time off.

We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people. We seek people with drive and a touch of alchemy. We also recognize that some people — particularly underrepresented groups, women, BIPOC, LGBTQ+, etc. — may not be comfortable applying to a position unless they meet 100% of the qualifications. Even if your experience isn’t a precise match for the role, we highly encourage you to apply. And if your career has taken you to some spectacular — or spectacularly strange — places, we love a good story.

How To Apply :

After reading and knowing the criteria and minimum qualification requirements that have been explained from the job info Customer Support Associate, Kids Clubs in the office Austin, TX
(Clarksville area) above, then the jobseeker who feels that he has not met requirements include education, age, etc. and are really interested in the latest job vacancy Full-time above, it should be as soon as possible to complete and compile a job application file such as a job application letter, CV or curriculum vitae and transcripts and other complements as described above, in order to register and participate in the admission selection for new employees at the company in question, sent via the link below.

Other Information :

• Country : US