Staff Assistant, Director’s Office, Child Support Services Division, (Closes 4/10/2023)

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POSITION TITLE: Staff Assistant, Director’s Office, Child Support Services Division, Closes 4/10/2023


Office of the Attorney General for the District of Columbia

Child Support Division (CSSD)

400 Sixth Street, N.W.

Washington, D.C. 20001

REMOTE WORK STATUS: A hybrid remote telework/in-office schedule option is available.

COVID-19 Vaccine Requirement

The Office of the Attorney General values the safety of our employees, our residents, and our visitors. In support of these values, as the selected candidate, you must be fully vaccinated against COVID-19 including a booster shot within five months from either the date of the second shot for the Pfizer and Moderna vaccines (or two months from the single-shot of Johnson & Johnson) or by your start date, whichever is later except when vaccination is not medically advised or violates your sincerely held religious beliefs. Proof that you are fully vaccinated against COVID-19 must be provided by submitting a photocopy via e-mail to within 48 hours of your start date. Those seeking a medical or religious exemption should submit a request or address any other related concerns to New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with OAG. Acceptable forms of proof include:

  • A-scan, screenshot, or image of a Centers for Disease Control and Prevention (CDC) COVID-19 Vaccination Record Card, or a copy of an official vaccination record from a government body (if vaccinated outside the United States).



OPENING DATE: 03/21/2023

CLOSING DATE: 04/10/2023

SALARY RANGE: $70,592. $91,007.

This salary is within the Career Service (CS) salary schedule at a Grade 11. The salary will be based on a multitude of factors including applicable rules, regulations, and guidelines.


TYPE OF APPOINTMENT: Career Service13 Month Term

COLLECTIVE BARGAINING UNIT: This position is in the collective bargaining unit represented by AFSCME Local 2401. If you opt to join the union, and consent, a service fee will be paid through direct payroll deduction


MAJOR DUTIES AND RESPONSIBILITIES: This position is located in the Child Support Services Division (CSSD), Office of the Attorney General (OAG), Government of the District of Columbia. CSSD administers the District’s child support services program that includes locating noncustodial parents; establishing legal paternity; establishing support orders; enforcing legal support obligations, including medical support; and modifying support orders. The Division is also responsible for the State Disbursement Unit that processes all child support payment collections and disbursements. CSSD’s goal is to elevate the well-being of children and the self-sufficiency of families by delivering first-rate child support services that help parents meet the financial, medical, and emotional needs of their children.

Provides administrative support to the CSSD Director and/or Deputy Director and other senior level staff within the office which includes, but is not limited to, maintaining calendars, scheduling, and attending meetings, drafting documents, researching, and analyzing materials for inclusion in reports, and preparing for meetings and other special events.

Incumbent also responds to inquiries and administrative problems brought to the supervisor(s) by members of the OAG staff. Notifies the appropriate staff officials of the need for information or recommendations, and either prepares a response or follows up to ensure a timely response by others. Incumbent also resolves customer complaints brought to the attention of the Director or Deputy Director.

May conduct special projects and/or studies in the preparation of interpretive and /or basic information for use of OAG or CSSD programs.

Obtains office files, records or other background material for the supervisor’s use in preparing correspondence, special reports, meetings and conferences, and for use in telephone conversations. Prepares and presents such materials in a format determined to be most acceptable and beneficial for use by recipients.

Makes travel arrangements for supervisors (and staff, if necessary) and assures the timely processing of required paperwork relative to such travel.

In cooperation with CSSD Operations Managers, develops and/or revises standard operating procedures regarding correspondence coming in and leaving the office that includes reviewing existing procedures of the office. Provides guidance to other CSSD support staff in effecting these procedures.

Participates in the processing of material to and from the office and the agency, including receiving and reviewing correspondence forwarded from outside of the agency, and participates with senior level office staff in determining its disposition. Assists in preparing material for routing.

Assists in the review of documents prepared for signature for the Director and/or Deputy Director for the purpose of assuring that the material is grammatically accurate and all supporting documents are provided.

Oversees the work of the other support staff under the immediate control of the Director and/or Deputy Director and ensures the office procedures are adhered to; reviews with other support staff daily work for assignments (i.e., pickup and delivery of mail); ensures that proper telephone techniques are followed; and makes adjustments to workload, as necessary.

Makes continuous appraisals of, and conducts surveys pertaining to, the operational activities of the CSSD support staff to facilitate flow of work, reduction of backlogs, distribution of functions, and delegation of assignments.

Responds to general inquiries regarding the functions of the Division and refers persons to appropriate agency staff for more detailed assistance, as necessary.

Performs other duties as assigned.

QUALIFICATIONS: Applicants must have at least five (5) years of specialized experience equivalent to at least the CS-09 grade level, or its non-District equivalent gained from either the public or private sector. Child Support experience is preferred.

SUBSTITUTION OF EDUCATION: A substitution of education for required experience is not allowed per defined in OPM’s Qualification Standards.

TIME-IN-GRADE RESTRICTIONS: Time-in-grade restrictions must be met by the closing date of this vacancy announcement.

HOW TO APPLY: Interested candidates must apply online by 11:59 pm of the closing date. All applications must include the completed questionnaire, along with a cover letter, resume, and a list of three professional references including supervisors. Please ensure that all required documents are included prior to submitting the application.

SUBMISSION OF RANKING FACTORS: The following ranking factors will be used in the evaluation process. All applicants MUST respond to the ranking factors by submitting responses in the relevant area provided on the application questionnaire. Please describe specific achievements, experience, education, training, etc. that demonstrate the degree to which you possess the job-related knowledge, skills, and abilities described in the ranking factors. The information given in response to the ranking factors should be complete and accurate to the best of your knowledge. FAILURE TO RESPOND TO ALL RANKING FACTORS WILL ELIMINATE YOU FROM CONSIDERATION.

Ranking Factor #1: Describe your knowledge of the purpose and mission of the Child Support Services Division (CSSD) or other states’ Child Support Services Divisions and their impact on service delivery.

Ranking Factor #2: Describe your ability to identify relevant information and to employ guidelines and laws applicable to safeguarding information.

Ranking Factor #3: Describe your administrative support experience, especially any experience working with an organization’s senior executive.

Ranking Factor #4: Provide a detailed description of your knowledge and/or experience with Microsoft Office applications (i.e., Excel, Outlook, Word, and PowerPoint) and your ability to effectively communicate both orally and in writing.


ENHANCED SUITABILITY SCREENING: The incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability – Security Sensitive.

PRIORITY CONSIDERATION: Displaced Employee Priority Placement: Candidates who are eligible for the District of Columbia’s Displaced Employee Program (DEP) and Agency Reemployment Priority Placement Program (ARPP) will be given priority consideration for this position if found qualified.

EMPLOYMENT BENEFITS: Selectee will be eligible for health and life insurance, annual (vacation), and sick leave and will be covered under the District of Columbia government’s retirement plan. However, if the selectee was previously employed in the District of Columbia’s government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.

RESIDENCY PREFERENCE: A person applying for a position in the Career Service, Education Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than in the Senior Executive Attorney Service (SEAS), or an attorney in the Excepted Service (series 905) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District residents’ applications, unless the person declines the preference points. If selected, the person shall be required to present proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. If the position you accept is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of employment and continue to maintain residency within the District of Columbia throughout the duration of employment.

VETERANS’ PREFERENCE: Applicants claiming veterans’ preference must submit official proof at the time of application.

DRUG-FREE WORKPLACE: Pursuant to the requirements of the Drug-Free Workplace Act of 1998, the individual selected to fill this position will, as a condition of employment, be required to notify his/her immediate supervisor, in writing, not later than five (5) days after the conviction of or a plea of guilty to a violation of any criminal drug statute occurring in the workplace.

EQUAL OPPORTUNITY EMPLOYER: All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, genetic information, or political affiliation.

NOTICE OF NON-DISCRIMINATION: In accordance with the D.C. Human Rights Act of 1977, as amended, D.C. Official Code, Section 2-1401.01 et. seq., (Act) the District of Columbia does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, familial status, family responsibilities, matriculation, political affiliation, disability, genetic information, source of income, or place of residence or business. Sexual harassment is a form of sex discrimination that is also prohibited by the Act. In addition, harassment based on any of the above-protected categories is prohibited by the Act. Discrimination in violation of the Act will not be tolerated. Violators will be subject to disciplinary action.


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