Supervisor Customer Service

Abbott Laboratories

New Hired from Abbott Laboratories

Job Description:

If this job matches your qualifications, please send your application directly through our latest Job site in Saint Paul, MN. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Abbott Laboratories who are looking for potential candidates to work. Good job information Supervisor Customer Service below matches your qualifications.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

  • Career development with an international company where you can grow the career you dream of .
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
  • An excellent retirement savings plan with high employer contribution
  • Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit – an affordable and convenient path to getting a bachelor’s degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.


Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases help people manage their Parkinson’s disease and essential tremor symptoms, steering away from side effects.

Main Purpose of the Role

Supervises the operations within Customer Service with responsibility for implementing processes and systems that produce high quality customer service in the most cost effective manner. Responsible for leading, coaching and developing the team members in the Customer Service department. Develops and maintains strong working relationships with external and internal customers to ensure excellent service levels.

Main Responsibilities

  • Implements a staffing plan by identifying resource requirements, writing justifications for additional personnel, obtaining approval for changes from supervisor, and coordinating the selection process in conjunction with Human Resources to ensure required staffing levels are maintained and company policies and procedures are upheld (e.g., compliance with EEO/AAP regulations).
  • Develops staff by assessing knowledge, skills and abilities (KSA’s), securing appropriate training to address training needs, assign progressively challenging tasks.
  • Develops work schedules for department by assessing priorities, workload and available resources, to ensure that work is completed on time and that established standards of quality are met.
  • Monitors compliance of department documents, policies and procedures with regulations, by ensuring that required documentation is complete, correct revisions are in use, policies and procedures are understood and adhered to, and records are maintained and controlled according to validated procedures.
  • Maintains personnel records (e.g., work schedules, vacation schedules, leaves) and makes or directs modifications in the database to reflect actual changes to ensure that accurate information is available and that records are in compliance with company policies and procedures.
  • Interacts with internal and external customers (suppliers, contractors, consultants, regulatory agencies or legal representatives), by meeting regularly, responding to requests and explaining procedures, to ensure operations are in compliance, promote positive business relationships and ensure that company interests are represented.
  • Monitors internal/external business indicators by reading organizational literature to identify current practices/industry standards, departmental reports and soliciting input (staff, suppliers, internal/external experts), to develop recommendations that enhance operating efficiency and improve the company’s competitive advantage.
  • Oversees area activities by providing direct supervision to personnel (e.g. daily inspections, trouble-shooting, mediating conflicts, resolving conflicting work priorities and formulating corrective actions), to ensure the timely effective completion of tasks and alignment of area and company goals and objectives.
  • Makes day-to-day decisions that impact area, by analyzing situations, considering alternative solutions, and reaching conclusions that are in alignment with company regulations and policies.


Education Level

Bachelor’s Degree (± 16 years)

Master’s Degree (± 18 years) preferred

or an equivalent combination of education and work experience


Monitors progress of nonexempt employees toward departmental goals; monitors costs of projects and human and material resources within a department or unit.

Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.

Develops and/or identifies new work processes and the improved utilization of human and material resources within the assigned area or related departments; facilitates others’ participation in the continuous improvement program; investigates and solves basic problems that impact work processes and personnel within a unit or department.


At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development, with onboarding programs for new employees and tuition assistance
  • Financial security through competitive compensation, incentives and retirement plans
  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
  • Paid time off
  • 401(k) retirement savings with a generous company match
  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at, on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

How To Apply :

After reading and knowing the criteria and minimum qualification requirements that have been explained from the job info Supervisor Customer Service in the office Saint Paul, MN above, then the jobseeker who feels that he has not met requirements include education, age, etc. and are really interested in the latest job vacancy Full-time above, it should be as soon as possible to complete and compile a job application file such as a job application letter, CV or curriculum vitae and transcripts and other complements as described above, in order to register and participate in the admission selection for new employees at the company in question, sent via the link below.

Other Information :

  • Country : US

To apply for this job please visit » Send Now