Senior Customer Service Representative

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the ZIM Integrated Shipping Services with the position of Senior Customer Service Representative which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior Customer Service Representative below matches your qualifications.

We are looking for a Customer Service Representative that will handle the following:Customer Service

• Follow up of Impo SR related to BL Issue place, Demurrage Free days, place of payment
• Follow up of on time sending of invoice to clients
• Close contact with Impo Documentation to resolve issues depending on other Zim offices
• Track and trace
• ETA/cut off confirmation
• Resending documents (A/N, draft, invoice, others)
• Sending Customer notifications for vessels ready for payments/release.
• Identify clients’ claims and disappointments as an improvement opportunity.
• Make sure to handle internal queries on time in order not to delay answers to clients.

External Interfaces

• Identify new clients´ request as an opportunity to know the needs and offer a personalized service as part of the retention policy

Internal Interfaces

• Handle communication with Documentation Team, Financial Dept, Sales, Operations and Equipment before answering to clients
• Propose solutions to problems and bottle neck measuring clients´ special needs
• Having regular coordination meetings with all relevant departments.
• Monitor Auto Freight to avoid MC and delays on collection process.

Requirements:

• Academic education. Foreign Trade
• Working experience in a global company / Shipping industry-advantage.
• Proficient in MS office, Excel in particular.
• High control of English language (Speaking, reading and writing)

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Customer Service Representative job info - ZIM Integrated Shipping Services Greater Buenos Aires above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Customer Service Representative job info - ZIM Integrated Shipping Services Greater Buenos Aires in 2025-05-27 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.