2797 Service Level Manager
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Contact One Communications, Inc. with the position of 2797 Service Level Manager which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information 2797 Service Level Manager below matches your qualifications.
- Service Management
- Change Management
- Continuity Management
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Analyses service delivery performance to identify actions required to maintain or improve levels of service.
- Initiates and reports on actions to maintain or improve levels of service.
- Prepares proposals to meet forecast changes in the levels or types of services.
- Reports demonstrating adherence to service level agreements, including uptime, response times, and service delivery quality
- Negotiates with relevant parties in respect of disruptions and major amendments to the provision of services.
- Review the requested changes to ensure they are tracked and reviewed (Evaluate the potential impact of proposed changes on current operations, identifying any risks, dependencies, or service disruptions that could arise) supporting the Change Manager and the Change coordinators
- Support and/or coordinate the weekly NDWC Change Advisory Board
- Monitor system performance and stability after the change to evaluate its effectiveness
- Support the management of Changes lifecycle, from the initial assessment to the closing
- Contributes to the development of continuity management plans
- Identifies information and communication systems that support critical business processes
- Coordinates business impact analysis and the assessment of risks
- Coordinates planning, designing, and testing of contingency plans
- Oversee planning and implementation of complex and substantial risk management activities within a specific function, technical area, project or program
- Create and maintain a knowledge base of known errors, problems, and resolutions. Engage with IT teams and end-users to facilitate faster incident resolution and continuous improvement
- Analyses service and component availability, reliability, maintainability and serviceability
- Contributes to the availability management process and its operation
- Performs defined availability management tasks
- Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels
- Implements arrangements for disaster recovery and documents recovery procedures
- Conducts testing of recovery procedures
- Acts as the routine contact point, receiving and handling requests for support
- Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
- Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues
- Contributes to creation of support documentation
- Regularly monitors systems, performance metrics, and incident trends to identify inefficiencies, recurring issues, and bottlenecks that can be targeted for improvement
- Conduct regular audit to support the implementation of process improvements to optimize service delivery
- Manage and update the Continuous Service Improvement Registry to record, prioritize and track ongoing improvement initiatives in service operations
- Regularly update the NDWC Lesson Learned Report
- Monitors progress against business objectives specified in the business case
- Identifies and reports under-performance and develops opportunities for improvement.
- Monitors compliance with terms and conditions and takes appropriate steps to address non-compliance
- Identifies where change is required, and plans for variations
- Ensures, in consultation with stakeholders, that change management protocols are implemented
- The candidate must have a currently active NATO SECRET security clearance
- A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience.
- Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.
- 2 years' experience working in a Service Management environment.
- Demonstrable experience of having designed and implemented significant productivity customer satisfaction improvements.
- Solid working knowledge of Service Level Management ideally with experience of implementing or at least executing corporate wide SLM process.
- Experience of both the introduction of new Service Level Management process ability to deliver the key Outputs (SLA/OLA Documents), Reports and Service Improvement Plans.
- ITIL, Lean Six Sigma (Operational Excellence), PMI, Chartered Management
- Possesses experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level CIS operational and/or planning experience in applying analytical and systematic approach to problem solving
- Knowledge of Services delivery, and practical experience coordinating engineering teams so that incidents are resolved as quickly as possible, within the SLA targets, and the right Resolver Group and Service Owner
- Extensive experience with telecommunications and information systems in both static and deployed environments
- Experience is demanding customer facing roles.
- Experience in designing reports, supported by analytical skills, such as ability to analyse data, think critically, solve problems, apply statistical methods, pay attention to details, demonstrate business acumen;
- Prior experience of working in an international environment comprising both military and civilian elements;
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
- Service Management Certification, such as ITILv4 at Foundation level;
- ITSM - Incident Management
- ITSM - Request Fulfillment and Change Management
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the 2797 Service Level Manager job info - Contact One Communications, Inc. Braine-l'Alleud above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies 2797 Service Level Manager job info - Contact One Communications, Inc. Braine-l'Alleud in 2025-05-05 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.
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