Application Support Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the seoClarity with the position of Application Support Specialist which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Application Support Specialist below matches your qualifications.

seoClarity is the technology leader in enterprise Search Engine Optimization (SEO) technology and services. Our technology platform and services help the world's best and biggest brands optimize their website content so they can be found online and connect to their customers.

We are seeking an Application Support Specialistto join our growing team whowill be responsible for all first-level client support needs with the seoClarity platform. This will be via online chat, our ticketing system, e-mail support, and live calls. The role is an entry-level position into the Technical Support Services team. In this role, you will gain experience supporting some of the world's most recognizable brands that use our marketing platform. This role is the first step in a career journey that can lead to future roles in Technical Support, Sales, Client Success, Product Management, and more.

What you will be DOING:

• Learn all about seoClarity - our SEO platform and how it helps drive success for Enterprises.
• Become an expert on the technical aspects of the platform - how the technology works, how reports are created, what issues can occur and how to troubleshoot the same.
• Become intimately familiar with our standard operating procedures and follow them in resolving requests.
• Answer questions from clients related to features and functionality.
• Troubleshoot basic and intermediate issues submitted by clients by leveraging critical thinking and root cause analysis skills.
• Research answers from our comprehensive documentation or seeking it out in collaboration with peers and dev team.
• Ensure appropriate escalation of issues with complete documentation.
• Drive a high degree of customer satisfaction by maintaining a high rate of communication and collaboration with clients.
• Process large volumes of data using advanced Excel Reports.
• Deliver superior customer service through our ticketing support system and live chat.
• Ensure issues are resolved within established SLAs.
• Work in an open and amazing team environment that is highly collaborative and supportive.
• Document technical processes and procedures utilized by the team and clients.
• Logging, documenting and closing customer requests in accordance with established procedures.

The ideal teammate possesses:

• Ability to process, retain and apply a significant amount of technical information.
• Strong technical skills to analyze issues with online software systems and identify root causes.
• Previous experience in a customer service/support environment is preferred.
• Outstanding verbal and written communication skills.
• Advanced skills in Excel and other data manipulation tools.
• Ability to work in a fast-paced environment with multiple projects under tight deadlines.
• Must be a team player and support others across the entire company.
• Experience with SEO Analytics (i.e. Adobe, CoreMetrics, Google Analytics, etc.) is strongly preferred.
• Experience building websites and/or creating web content is a huge plus.
• Outstanding character, energy, drive, and integrity.

Benefits

• Medical, Dental and Vision Insurance
• 401k plus matching
• Flexible Spending Account (FSA)
• Maternity and Paternity Time Off
• Paid Time-Off
• Paid Holidays
• Hybrid Work Environment
• Employee Volunteer Activities
• Happiness Committee Events

Diversity, Equity, and Inclusion

At seoClarity, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, better outcomes and a stronger organization. seoClarity is proud to be an equal opportunity employer. We believe all our colleagues share in this commitment to fostering an environment that supports, inspires, and respects all individuals. We seek to recruit, develop, and retain the most talented individuals from all social classes, who also share our beliefs.

At seoClarity, employment is based solely on an individual's merit and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.

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Job Information

Date Opened

02/25/2025

Job Type

Full time

Industry

Technology

Salary

$48,000 - $52,000

Work Experience

0-1 year

City

Chicago

State/Province

Illinois

Country

United States

Zip/Postal Code

60606

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Application Support Specialist job info - seoClarity Hybrid work in Chicago, IL above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Application Support Specialist job info - seoClarity Hybrid work in Chicago, IL in 2025-03-07 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.