IT Customer Support Analyst
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the CoxHealth with the position of IT Customer Support Analyst which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Customer Support Analyst below matches your qualifications.
Summary
About Us
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare's Best Places to work five times
- Named one of America's Greatest Workplaces by Newsweek in 2024.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads in 2023.
- Ranked among the Best Employers by State for Missouri.
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
Benefits
- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
- The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.
- Education
- Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
- Ability to analyze and resolve complex technical issues, often involving multiple systems.
- Builds and maintains positive relationships with end users by providing exceptional customer service.
- Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
- Preferred: Associates degree in Computer Science, Information Technology, a related field.
- Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
Job Requirements
Education
- Preferred: Associate's degree in Computer Science, Information Technology,
Experience
- Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting.
Skills
- Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications.
- Strong communication skills, empathy, and patience to effectively assist end users with technical issues.
- Ability to diagnose and resolve simple technical problems such as password resets and basic software issues.
- Ability to effectively document support request and solutions for future reference.
Licensure/Certification/Registration
- N/A
IT Customer Support Analyst II:
Job Requirements
Education
- Preferred: Associates degree in Computer Science, Information Technology, a related field.
Experience
- Required: 2 years of experience in IT customer support or related field, with a focus on end-user support and troubleshooting OR Associates degree in Computer Science, Information Technology, a related field.
Skills
- Proficiency in a wider range of technologies, including networking, hardware, and more advanced software.
- Ability to analyze and resolve complex technical issues, often involving multiple systems.
- Builds and maintains positive relationships with end users by providing exceptional customer service.
- Knows when to escalate issues to a higher level support team and able to provide comprehensive information for effective escalation.
Licensure/Certification/Registration
- N/A
Req #: 202503721-86996
Remote Work Type: As Needed
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Customer Support Analyst job info - CoxHealth Springfield, MO above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Customer Support Analyst job info - CoxHealth Springfield, MO in 2025-03-12 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.
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