Client Service Coordinator

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the All City Plumbing with the position of Client Service Coordinator which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Client Service Coordinator below matches your qualifications.

Hiring Immediately: Apply today in person at 9447 London Way Ste 102 Rancho Cucamonga, CA 91730

*Must have 3 years of customer service, call center, dispatching, or management experience & associate's degree required

• $24.00 - $35.00 per hour *with bonus incentives & overtime *Good reliable csrs make 60-90k

Come join a very busy, award-winning, highly-rated Plumbing, HVAC, & Electrical Company based out of Rancho Cucamonga, CA, servicing all of Riverside County, San Bernardino County, Orange County, and some of Los Angeles County.

As a CSR/ dispatcher the focus is to answer all incoming customer service requests, via email, yelp, angies lists, and chirp. Answering over 100 inquiries daily, responding to messages, and identifying plumbing problems with customers within minutes is key. You must be able to qualify calls, prioritize service requests, give customers the best service experience, learn our service area, and our call types, and send the right technician to the right call.

The personality of a great CSR/dispatcher loves to help others and is an expert at problem-solving.

Responsibilities

• Respond to all customer service requests, via phone calls, and emails.
• Answer a very high call volume of incoming calls
• respond to yelp inquiries
• respond to emails
• follow up with customer satisfaction
• Identify and assess customers' needs to achieve satisfaction
• Be a great problem solver & a master at time management.
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer and technician complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, and process customer accounts
• Follow company scripts and booking procedures, guidelines, and policies
• Take the extra mile to continuously learn the plumbing and skill set of each technician
• Assist with Dispatching service technicians to jobs, using dispatch-for-profit methods
• *We are open 7 days a week, we need CSRs for all shifts , morning & afternoon shifts.

Skills

• Must be tech savvy most communication is via email and various apps
• Expert Problem solver
• Reliable
• Associates Degree Required
• Bachelor's Preferred
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time efficiently

Job Types: Full-time, Part-time

Pay: $23.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekends as needed

Work Location: In person

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Client Service Coordinator job info - All City Plumbing Ontario, CA above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Client Service Coordinator job info - All City Plumbing Ontario, CA in 2025-03-24 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.