Customer Service Associate

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Family Support Services of Amarillo with the position of Customer Service Associate which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Associate below matches your qualifications.

Hours: Monday through Thursday - 5:00 pm to 8:00 pm

Reports to: Director of Behavioral Health & Wellness

POSITION SUMMARY: The Customer Service Associate (CSA) will work under the supervision of the Director of Behavioral Health & Wellness with primary responsibilities of providing excellent customer service. All responsibilities relating to recording client payments and services, invoicing, and client account balances will be supervised by the Director of Behavioral Health & Wellness. This position also provides support and services to administrative and program areas of the Agency. The CSA must be able to work in a team setting.

RESPONSIBILITIES:

1. CUSTOMER SERVICE: The CSA will be responsible for answering the main Agency telephone and providing information/assistance to the caller. Calls will be routed to the appropriate individual or program area in a polite and efficient manner. Clients, guests, and vendors of the Agency will be greeted and taken care of with the highest level of customer service.

2. CLIENT SERVICES: The CSA will be responsible for registering clients for their appointments, getting copies of any required insurance information, accurately recording all client services, and issuing receipts for payments. The CSA will work closely with the Billing Clerk to ensure that invoices and statements are sent in a timely manner. The CSA will also collect vital documentation for the Intake Coordinator for new clients. The CSA will also work with the BIPP Coordinator regarding all BIPP & WAV clients while properly documenting visits in the electronic records system.

3. MAIL: The CSA will be responsible for postmarking all outgoing mail according to department in a timely manner. The CSA will hand all incoming mail to Accounts Payable.

4. FRONT LOBBY: The CSA will be responsible for ensuring the front lobby is prepared for daily services and maintained in a neat and orderly fashion.

5. MISCELLANEOUS: The CSA will perform all other related duties that may be assigned by the Director of Behavioral Health & Wellness.

QUALIFICATIONS:

• Ability to pass a criminal background check

• High School diploma

• Bilingual (preferred)

• Valid Texas Driver's License and current auto insurance

• Working knowledge of general office equipment and machines

• Experience is Customer Service

• Excellent written and verbal communications

• Experience in MS Office Suite (Excel, Word, etc.)

PHYSICAL REQUIREMENTS:

• Ability to lift 25 lbs.

• Ability to bend and stretch

• Ability to move from place to place

• Ability to speak and understand instructions in English

• Ability to work at a desk for extended periods of time

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Associate job info - Family Support Services of Amarillo Amarillo, TX above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Associate job info - Family Support Services of Amarillo Amarillo, TX in 2025-03-26 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.