Customer Support Representative I
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the TreviPay with the position of Customer Support Representative I which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Representative I below matches your qualifications.
- Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.
- Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.
- Illustrate initiative; proactively contact customers and merchants to address issues (e.g: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
- Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
- May be asked to perform administrative tasks.
- Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).
- De-escalate challenging customers, clients or merchants and provide exceptional customer support.
- Record customer interaction details, comments, and complaints within the CRM system.
- Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.
- Actively participate in learning sessions.
- Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.
- Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.
- Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, bepunctual, demonstrate positive attitude.
- Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.
- Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.
- Accept the need for change and adapt positively to internal and external changes.
- Provide feedback and assistance for processes and procedures for new program implementations.
- All expectations consistently demonstrated in an accurate, comprehensive and timely manner.
- Answer external and internal inquires via phone, email, etc (including, but not limited to: basic data entry, reimbursement reconciliation, dispute resolution, transaction processing issues, process and procedure questions.
- Prepare billings to be sent.
- Complete account and user updates.
- Send confirmation/approval communications.
- Complete account onboarding steps.
- Create and distribute applicable new launch announcements and welcome packets/letters/cards.
- Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers.
- Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
- Minimum two years of customer support experience with heavy inbound call volume.
- Work schedule flexibility.
- Ability to skillfully manage challenging customer situations.
- Excellent listening skills.
- Coachable with ability to improve performance based on feedback.
- Proficient with Outlook, Word and Excel.
- Strong ability to work in a team and independent environment.
- Ability to consistently meet expectations in an ever-changing environment.
- Effective problem identification skills solution oriented.
- Professional written and verbal communication skills.
- Highly motivated and enthstic.
- Multiple languages a plus.
- Competitive salary
- Generous paid time off
- Medical, dental, vision, FSA, Life/AD&D, long and short-term disability
- 401K matching
- Casual environment and dress
- Employee referral program
- in saying yes to unique and challenging requirements
- empowered team members are creative team members
- our products make the customer's day just a little bit better
- work/life balance makes us all more effective
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Representative I job info - TreviPay Hybrid work in Overland Park, KS above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Representative I job info - TreviPay Hybrid work in Overland Park, KS in 2025-03-26 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.
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