Customer Service Account Specialist

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Account Specialist below matches your qualifications.

Description:

FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.

Location: 2601 McCasland Ave. East Saint Louis, IL.

Hours: M-F 07:00AM~03:30PM

Pay: $18.00 hr

Essential Duties/Responsibilities:

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the Company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
• Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
• Ensure accurate order entry and release of same information to staff as needed.
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
• Verify the accuracy and completeness of information that appears questionable.
• Other duties as assigned

Requirements:

• Accountable - demonstrating individual accountability which results in collective success. This means never adopting a “That's not my job!” attitude. Willing to do what needs to be done.
• Adaptable - able to demonstrate flexibility and agility to ensure customer and client needs are met.
• Results Driven - passion to create positive results that maximize sustainable profitability for our future success.
• Compassionate - able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
• Intermediate Microsoft Outlook, Word, and Excel skills.
• Ability to write reports, business correspondence and read/interpret documents.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to communicate verbally and written effectively

Education and Experience:

• Minimum: High School diploma or equivalent and 2 years in a customer service account management role

Physical Requirements:

• Use a computer, telephone, and other office equipment.
• Sit for extended periods of time, up to 8 hours a day if required.
• May require walking primarily on a level surface for periodic periods throughout the day.
• May include lifting up to 25 pounds on occasion.

Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Account Specialist job info - MJ Resurrection Inc East Saint Louis, IL above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Account Specialist job info - MJ Resurrection Inc East Saint Louis, IL in 2025-04-10 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.