Customer Service Representative
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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Service Representative below matches your qualifications.
Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity fora Customer Service Representative at our manufacturing facility located in Springfield, MO. Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. For more information about our company, access Dexter's web site at www.dextergroup.com.
The Customer Service Representative is responsible for answering customer inquiries, processing orders, resolving complaints and requests for refunds, exchanges, and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include:
- Responding to customer inquiries both in person and over the phone.
- Maintain system information including product pricing and availability.
- Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.
- Contact truck run customers for orders and ensuring that orders are placed on a timely basis.
- Make same-day follow-up calls to customers regarding backorders and delivery dates.
- Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.
- Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.
- Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.
- Track shipments as necessary.
- Other duties as assigned.
QUALIFICATIONS
- The ideal candidate will have excellent communication and interpersonal skills.
- High school diploma or equivalent.
- One or more years of customer service experience.
- Excellent computer and phone skills.
- Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.
Dexter is driven by our core values committed to Safety, Quality and Integrity:
- Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
- Connect with People - Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
- Do the Right Thing - For our people, for our customers, and for the business.
We care for our people. Here are some of our great, comprehensive Benefits:
- Dexter offers a competitive wage
- Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
- 3% profit sharing in our Safe Harbor program
- 401(k) Plan with company contributions
- Opportunities for internal career development and growth
Apply now to join an industry leader and make a difference in what we do for the customers we serve!
Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Representative job info - Dexter Axle Springfield, MO above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Representative job info - Dexter Axle Springfield, MO in 2025-04-23 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.
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