Merchant Support Specialist I

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Doordash with the position of Merchant Support Specialist I which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Merchant Support Specialist I below matches your qualifications.

About the Team

The mission of the Merchant Support Specialist I is to make DoorDash the delivery platform of choice for local, regional, and enterprise merchants by ensuring we provide the best live support in the industry, from account questions to ongoing store support, urgent troubleshooting, and assistance navigating our product offerings. This involves not only providing support to end users on our platform but also identifying opportunities for improvement across the Merchant journey and surfacing these insights to cross-functional teams.

About the Role

As a Merchant Support Specialist I, you will help resolve our Merchants' most complex, urgent issues through live support channels including phone, text message, and email. You will be the face of DoorDash Support for restaurants. When another team is unable to resolve the issue, the Merchant Support Specialist steps in to save the day for our merchants. You will be an effective brand ambassador by delivering lasting resolutions for complex issues, providing reassurance to merchants in challenging situations, and ensuring long-term merchant satisfaction on our platform by partnering with our sales ops, engineering, product, and onboarding teams to provide exceptional support when something goes wrong. You will report into a leader on a team of peers in our support organization.

You're excited about this opportunity because you will…

• Investigate and resolve escalated cases through various real-time support channels to find an answer for merchants who need help on our platform
• Develop a deep, subject-matter-level expertise in how DoorDash's Merchant Support processes, systems, and resources work, and how to triage, diagnose and resolve different issue types
• Work closely with Account Owners and sales stakeholders to answer process, functionality and workflow-related inquiries for their merchants and build confidence in Merchant Support among cross-functional teams
• Leverage data queries, existing workflow documentation, and knowledge of internal systems to come up with out-of-the-box solutions when new issues arise
• Work with the Engineering Team to identify weaknesses, gaps, and bottlenecks in our operational processes

We're excited about you because…

• You love helping people! You're passionate about doing right by our merchants to provide a scalable, world-class merchant experience and you inject enthusiasm and customer obsession into everything you do.
• You absorb new information quickly and execute at a high level
• You have experience in de-escalation tactics, call management, and delight in turning an upset customer into a vocal brand promoter
•  2 years+ of relevant work experience
• You're self-motivated, positive, and a team player

We expect this position to be filled by 7/20/2025.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. 

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$56,500—$95,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Merchant Support Specialist I job info - Doordash Remote Work above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Merchant Support Specialist I job info - Doordash Remote Work in 2025-05-22 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.