Customer Service Center Spec II
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At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility and clinical excellence.
Summary: Responsible for both administrative and system marketing support, serves as the initial point of contact for all BayCare Health System marketing activities, physician referral efforts, and social media. In addition to the responsibilities of a Customer Service Specialist I, this position will handle the daily customer service management of a variety of social media sites (Twitter, Facebook, etc.) for multiple brands and is responsible for responding to customer complaints through these channels as well as all others (i.e., phone, live chat, SMS texting, and email).
Minimum Qualifications:
Other information: Required specific skills include: experience working with and managing social media platforms (Facebook, Twitter, Instagram, Yelp, etc.), critical thinking skills, active listening/verbal and written communication skills; ability to multi-task between systems while communicating with the customer and documenting the account within the appropriate database; MS Office (Word, Outlook, Excel); ability to handle escalated concerns to resolve issues with professionalism and patience; ability to grasp operational concepts/objectives and follow routing procedures using appropriate judgment; able to type 40-45 WPM <2 errors. Required specific skills also includes the ability to work with all social media platforms. Preferred specific skills include: experience using Hootsuite or other social media monitoring tools a plus, knowledge of health care and/or managed care industry. Preferred education includes Bachelors in Social Media. Education: Essential:- Education Information in Comments
- Required - Associates - Related Field; Preferred - Bachelors - Marketing; Or - Bachelors - Reference summary for details; Or - Bachelors - Communications; Or - Bachelors - Related Field
- Call Center
- Customer Service
- Healthcare
- Marketing
- Public Relations
- Social Media
BayCare Health System, Customer Service-BCHS
Location: BayCare System Office West
Status: Full Time, Exempt: No
Shift Hours: 8a-5p
Shift: Shift 1
Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies
Weekend Work: Occasional
On Call: No
How often will this team member be working remotely? Always
Equal Opportunity Employer Veterans/Disabled
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Service Center Spec II job info - BayCare Clearwater, FL above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Service Center Spec II job info - BayCare Clearwater, FL in 2025-05-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.
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