Call Center Representative

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the TC FEDERAL BANK with the position of Call Center Representative which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Call Center Representative below matches your qualifications.

FLSA: Non-Exempt Status

Full Time (40 hours per week)

Location: Thomasville, GA

Excellent Benefits

SUMMARY

This role is responsible for providing exceptional customer service by assisting individuals who contact the Call Center. The representative will answer inquiries, resolve concerns, and support clients with various banking needs. Additionally, this position serves as a backup for Deposit Operations, ensuring seamless support when needed.

KEY RESPONSIBILIES AND DUTIES

Customer Support & Assistance:

• Provide prompt and professional assistance to customers via phone, email, and online inquiries.

• Answer questions related to banking products, services, account inquiries, and transactions.

• Troubleshoot and resolve client concerns efficiently while maintaining a positive customer experience.

Account & Transaction Support:

• Guide customers through online banking processes, password resets, and account access issues.

• Assist with funds transfers, balance inquiries, and transaction disputes.

• Educate customers on security measures and fraud prevention best practices.

Operational Support & Collaboration:

• Serve as a backup to Deposit Operations, assisting with transaction processing and account maintenance as needed.

• Coordinate with various internal departments to ensure seamless issue resolution.

• Maintain accurate records and documentation of customer interactions.

Compliance & Policy Adherence:

• Follow company policies, banking regulations, and security procedures to protect customer information, including BSA/AML, OFAC and USA Patriot Act regulations.

• Stay up to date on changes in banking policies, products, and services.

• Uphold professionalism and confidentiality in all customer interactions.

REQUIRED MINIMUM QUALIFICATIONS:

• High School diploma or GED

• 1 - 3 + years or relevant work experience in customer service or banking/financial services environment.

  Equal Employment Opportunity Policy: TC Federal Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, age, sexual orientation, gender identity, disability, pregnancy, or veteran status.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Call Center Representative job info - TC FEDERAL BANK Thomasville, GA above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Call Center Representative job info - TC FEDERAL BANK Thomasville, GA in 2025-05-28 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.