Operations Manager (Parking Services)

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Description OPEN DATE: May 29, 2025 CLOSING DATE: June 13, 2025 POSITION TYPE: Trust Fund APPOINTMENT TYPE: Permanent SCHEDULE: Full Time on-site days. including some scheduled weekends DUTY LOCATION: Chantilly, VA Position sensitivity and risk: Non-sensitive (NS)/Low Risk) Open to all qualified applicants What are Trust Fund Positions? Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). Conditions of Employment

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

OVERVIEW This position is located in the National Air and Space Museum (NASM), Smithsonian Institution (SI). The NASM is a center for research into the history and science of aviation and spaceflight, as well as planetary science and terrestrial geology and geophysics. Over 9 million people per year visit the NASM in the National Mall Building and the Steven F. Udvar-Hazy Center (UHC) in Chantilly, Virginia. The Museum is comprised of six major departments headed by an executive team. There are approximately 280 full-time employees and 90 part-time employees. The annual operating budget is approximately 35 million dollars, plus an additional $250 million being raised to support Transformation efforts to reimagine all display and common areas in the National Air and Space Museum in the National Mall Building. The incumbent serves as Parking Operations Manager and is responsible for managing parking operations for the Steven F. Udvar-Hazy Center (UHC), National Air & Space Museum (NASM). Work performed by the incumbent exceeds general administrative duties and more related to program operations given that the facility requires funding, maintenance, planning, auditing, and resource management to maintain operation. This facility allows for visitors to arrive in a location that is near the UHC and park their vehicle or other mode of transportation. The parking facility utilizes current and developing technologies to track visitor numbers, automate entry and access points, record financial transactions and receipts, and manage vehicle placement/movements. The work effects efficiency and responsiveness in parking operations allowing for visitors and personnel to easily and safely visit the UHC to view exhibits and artifacts that preserve the nation's history of space flight and aeronautics. The position serves as a first responder to issues with facilities equipment, safety, and security; customer complaints; processing of financial receipts; and projects that improve the facilities infrastructure. DUTIES AND RESPONSIBILITIES MANAGEMENT

• Oversees the acquisition and procurement of services that maintain the operations, scalability, and continuity of operations for institutional parking facilities.
• Manages, executes, and tracks the allocation of financial resources used to clean, repair, maintain, and manage parking facilities and grounds.
• Accounts for revenue generated through parking transactions and visitor services; utilizes integrated parking and financial systems to accurately track income generated and report current and forecasted earnings.
• Audits parking system for discrepancies in tickets dispersed in contrast to revenues generated from point of sale, sufficient to bring awareness to deviations in revenues generated; routine issues with system performance; or violations in employee or visitor actions while in the facility.
• Responsible for managing all aspects of loss prevention related to parking operations. Adheres to SOPs for cash handling and inventory control. Performs daily cash control operations/audits in accordance with Business Operations SOPs.
• Ensures proper business unit opening and closing requirements, sufficient to provide daily sales audit; develop and submit reports related to incident management (i.e. car accidents, acts of criminality, vandalism, theft) committed during or after operations.
• Accesses, reviews, and retrieves data from parking management systems and financial management systems to analyze data, develop metrics, and provide reporting.
• Serves as systems administrator for parking technologies and troubleshoots routine issues impacting functionality, but documents and elevates technical issues that are more persistent and impede operations.
• Provides various levels of communication to institutional leadership concerning parking operations; discusses projects; logistical plans for managing surges in attendance; and improved techniques for implementation that can bring greater efficiency to parking operations and management.
• Perform other duties as assigned.

QUALIFICATION REQUIREMENTS Knowledge required by the position:

• Practical understanding of procedures required to manage personnel, financial resources, and technologies to maintain operations.

• Knowledge, in planning and executing operational requirements that contribute to the proper function of business operations; sufficient to develop a technical understanding of multiple processes and procedures ensuring their proper application.

• Skill, in the management of technology systems sufficient to execute various administrative requirements to provide oversight and reporting into operations.

• Skill, interfacing with the public and other personnel concerning the facility to address issues or provide guidance.

• Ability, to coordinate the resolution of routine issues or problems effecting business operations; personnel; and technologies used to support organizational facilities.

• Ability, to audit or inspect physical administrative and financial records ensuring their accuracy and reconciliation with system records and transactions.

• Ability, to manage personnel and operational resources providing immediate response and resolution to issues or incidents as they occur improving business operations.

• Ability to communicate verbally or written technical information and presentation for a variety of technical and non-technical audiences and highlight important concepts with the use of charts, tables, and illustrations.

Education completed outside the United States must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package. Any false statement in your application may result in rejection of your application and may also result in termination after employment begins. Join us in "Inspiring Generations through Knowledge and Discovery." Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week. What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager. Relocation expenses are not paid. The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact NASM-HR@ si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian's Accommodation Procedures. The Smithsonian Institution is an Equal Opportunity Employer. To review The Smithsonian's EEO program information, please click the following: https://www.si.edu/oeesd. About Smithsonian Institution Founded in 1846, the Smithsonian is the world's largest museum and research complex of 21 museums and galleries, the National Zoo and Conservation Biology Institute, and 14 education and research facilities. There are more than 6,500 Smithsonian employees, including approximately 500 scientists. The total number of objects, works of art and specimens at the Smithsonian is estimated at more than 157 million.

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