Query Handling Backline Analyst (A4)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the DHL with the position of Query Handling Backline Analyst (A4) which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Query Handling Backline Analyst (A4) below matches your qualifications.

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DHL Express currently hasa career opportunity for a qualifiedQuery Handling BacklineAnalyst. This important role will be responsiblefor handling incoming customer calls with the intent of providing customer satisfaction and retention, review customer inquiries, problems, requests and suggestions to determine appropriate solutions and/or responses. The selected candidate will be in charge of providing a variety of customer service support duties to customers; ensuring timely and accurate information is provided to customers in a professional manner responding to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers. In addition the individual will also be responsible for promoting and selling the company's products and services and providing operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues.

Key Responsibilities:

• The selected candidate will be in charge of researches, validates, and processes customer and sales requests for adjustments, corrections, and refunds
• Investigate customer disputes (including foreign countries), identifies root cause (if any) and coordinate resolution with appropriate departments
• Not all customer disputes are a valid dispute in some instances the person will be required to train the customer on the correct process

Skills & Qualifications:

• 2-4 years of experience in related areas of responsibilities
• Intermediate knowledge of Microsoft Office Works and Excel, SAP & GWEB
• Experience with DHL Express' Global SOP
• Good written/verbal communication skills with external/internal customers, including peers and executive leaders
• Ability to handle complex tasks in a production environment
• Excellent customer service skills with the ability to empathize with and prioritize customer needs
• Interpersonal skills. Demonstrable conflict resolution skills. Ability to determine customer needs and provide appropriate solutions

Employee Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Query Handling Backline Analyst (A4) job info - DHL Houston, TX above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Query Handling Backline Analyst (A4) job info - DHL Houston, TX in 2025-05-30 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.