Service Manager

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Job ID 30184765 Job Category Aftermarket & Service

About CarrierCarrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About this positionCarrier Commercial Service has an opening for a HVAC Commercial Service Manager for our Missouri City, TX (Houston) location. This position has profit and loss responsibility for a service branch and is responsible for growing market share of the Carrier Commercial Service business.

The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects to exceed the expectations of our customers and meet revenue and margin targets.

Key Responsibilities:

• Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
• Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
• Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements
• Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company
• Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Service Manager is responsible for joining DMB (Daily Management Board) meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
• Responsible for ensuring Service & Optimization guidelines & best practices are followed.

Basic Qualifications:

• High School Diploma / GED.
• 2+ years experience of people leadership experience.
• 2+ years experience with HVAC Commercial systems.

Preferred Qualifications

• Bachelor's degree in Business Management, Engineering preferred
• Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications

Additional information

• Immigration sponsorship is not supported for this position

RSRCAR#LI-onsite

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Service Manager job info - Carrier Missouri City, TX above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Service Manager job info - Carrier Missouri City, TX in 2025-06-27 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.