Outpatient Services Pathway Coordinator- Royal Brompton Hospital

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Main area

Outpatients

Grade

NHS AfC: Band 4

Contract

9 months (This is a 9 month fixed term role and secondment will be considered)

Hours

Full time - 37.5 hours per week (0800 - 16:00; 0830 - 16:30; 0900-1700; 0930-1730; 10:00-1800; 10:30-1830 or 1100 - 1900 as per service needs)

Job ref

196-A&C944

Employer

Guy's and St Thomas' NHS Foundation Trust

Employer type

NHS

Site

Outpatient Services - Royal Brompton Hospital

Town

London

Salary

£33,094 - £36,195 per annum inc HCA

Salary period

Yearly

Closing

03/08/2025 23:59

Guy's and St Thomas' is among the UK's busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy's is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary's Hospital in Sidcup. St Thomas' has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children's Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. 

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy's and St Thomas' NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King's Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King's College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good'. Our adult community services achieved a rating of ‘outstanding'.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.

NOTE: This is a 9 month fixed term role and secondment will be considered 

Outpatient Pathway Coordinators will be responsible for the operational support across these departments ensuring that the patient pathway through the outpatient service is streamlined administratively and unhindered to enable referral to treatment (RTT) targets to be achieved.

The Outpatient Pathway Coordinator will be for responsible for ensuring that data quality standards are met as part of referral management and for every outpatient episode in all Trust systems.

The post holder will be required to promote and adhere to best practice in accordance with the Trust's Patient Access Policy and utilise all relevant Trust Policies related to the fulfilment of the Outpatient Pathway Coordinator post to ensure competency in all aspects of the role.

Detailed job description and main responsibilities

To be responsible for ensuring that electronic outcome lists have been completed by clinical teams and are processed for the entire patient list at the end of the clinic session in Trust systems Ensuring all necessary actions having been taken (e.g. procedures coded, follow-ups and diagnostics coordinated and pre-booked, TCI forms with priority level processed).

To supervise the Outpatient Administrators and ensure that the designated areas have sufficient staff resource to maintain delivery of an excellent patient experience particularly during peak service periods and staff annual leave.

Communicate with staff and external agencies professionally and sympathetically always maintaining patient confidentiality when.

Communicate clinic session changes to all outpatient teams when accommodating clinical leave (annual/study other) and providing outcomes to Outpatient Administrative Coordinators.

To work closely with the other Outpatient Administrative Coordinators to ensure shared working and cross cover during periods of annual leave

Support the personal and professional development of staff through the Trust's Performance Management and Staff Development Programme, ensuring the education, training, and development of staff as appropriate.

Maintenance of computerised Patient Administration System by inputting up to date information received from patients or other NHS sources.

Maintain Trust scheduling system for all patients who have arrived, seen, did not attend, discharged, or departed their clinic appointment and ensuring all appointment information is always up to date

Guy's and St Thomas' celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study's at the Trust,  or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.  

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

Flexible working

We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual's personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.

Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.

Please apply for this post by clicking "Apply Online Now."

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Further details / informal visits contact

Name Yahya Awil Job title Assistant Service Manager - Outpatients Email address ***********@nhs.net Telephone number 0330 128 8344

How to Submit an Application:

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