Associate IT Help Desk Specialist

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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Associate IT Help Desk Specialist below matches your qualifications.

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Associate to join our growing team. In this role, you'll provide timely and professional technical support to our IXL'ers in our Raleigh, NC office. Your enthusiasm, problem-solving skills, and dedication to customer service will help us maintain smooth operations and ensure our team can work efficiently and effectively. #LI-KO1

This is a full-time position in our Raleigh, NC area office. #LI-ONSITE

WHAT YOU'LL BE DOING

• Provide timely, professional, and effective technical assistance to our employees
• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms
• Efficiently research and resolve support tickets involving hardware, software, and malware
• Assist in administering Google Apps, Vonage phone system, Entra/Azure AD, and other key office-wide systems
• Develop and maintain clear documentation for processes, training, and internal resources

WHAT WE'RE LOOKING FOR

• Bachelor's degree required
• Some experience in a customer-facing role in a corporate setting is preferred
• Strong written and oral communication skills
• Exceptional critical thinking, research, and problem-solving skills
• Ability to prioritize tasks and work efficiently
• Customer-centric attitude with a strong passion for helping others
• Detail-oriented and exceptionally organized
• Passion for improving education through technology!

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

• 1 in 4 students in the United States uses IXL.com
• Rosetta Stone provides an immersive learning experience for 25 languages
• Wyzant is the nation's largest community of tutors, covering 300+ subjects
• Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Associate IT Help Desk Specialist job info - COMPANY Raleigh, NC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Associate IT Help Desk Specialist job info - COMPANY Raleigh, NC in 2025-07-29 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.