Consulting Technical Manager


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As a recognized authority and leading contributor within the practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to the FLEXCUBE production support and implementation teams serving a Tier-1 bank. 

The role mandates a robust technical and functional knowledge of FLEXCUBE Current and Legacy version V4.x and a proven experience in FLEXCUBE Core Banking, General Ledger, MIS calculation, Liquidity Management, Interest & Charges, Loans and Deposits, FLEXCUBE Payment offerings other modes of Interfaces available to interact with third party applications. 

Leads and analyses escalated production and implementation issues and business needs to help ensure Oracle solution meets the customer's objectives by combining industry best practices, product knowledge, and business acumen. Leads the solution, design, and implementation aspects of fixes to software defects reported for existing functionalities in customisation layer and ensure high quality, integrated software solutions within constraints of time and budget. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and extraordinarily complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. 

Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise.

Preferred candidate has 15+ years of relevant banking technology experience for this position including 5+ years of mandatory onsite consulting leadership experience facing a tier 1 bank. B.E./B. Tech degree in computer science or equivalent or higher combination of education with professional experience.

Experience and Qualifications:

  • B.E./B. Tech degree in computer science or equivalent or higher combination of education with professional experience.
  • Minimum of 5 years onsite as FLEXCUBE technical lead and 10+ years of relevant technical consulting for implementation or production support experience in Oracle FLEXCUBE used for Core Banking, General Ledger & MIS calculation, Liquidity Management, Interest & Charges, Loans and Deposits, FLEXCUBE Payment offerings using Fund Transfer, Payment & Collection, Payment Workflow for ACH, RTGS, SEPA and Instance payment in a tier 1 bank. 
  • A deep knowledge of FLEXCUBE Technical and Functional Architecture and data flow along with solid experience of Application Performance optimization, Oracle SQL, PL/SQL, Forms, Reports, Java, WebLogic, Middleware integration using WebLogic, JMS, Tibco and Emerging technologies such as Kafka and microservices.
  • Ability to effectively communicate with all parties, including customer executives, internal cross-functional teams, and partners.

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing 

***************@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

The role is for onsite technical and functional delivery lead supporting Citibank Transaction Services ecosystem and cross application data flow. A sound knowledge of FLEXCUBE and a proven experience is mandatory to avoid impact to customer's complex SLA based business and regulatory submissions. You have proven experience and deep technical and functional knowledge of FLEXCUBE Core Banking, General Ledger & MIS, Liquidity Management offering, Interest & Charges, Payment offerings using Fund Transfer, Payment & Collection, Payment Workflow for ACH, RTGS, SEPA and Instance payment. Additionally, a deep understanding of FLEXCUBE internal architecture, database performance tuning experience are highly desirable attributes. 

As a recognized and experience Technical Lead you will provide technical and functional support as last line of defence for any SLA breaches to globally distributed team on 24x7 basis for an extremely complex FLEXCUBE installations in fifty-two countries. You will ensure deliverables from the team meet Oracle and customer standards, manage project, and resource expectations, and provide appropriate training to deliver high-quality services and achieve the highest level of customer satisfaction.

You will need to effectively influence customer decisions in favour of Oracle, identify and pursue new business opportunities, and help the sales team materialize them with quality inputs. You will collaborate with other offshore and regional teams to ensure timely delivery of project and initiatives and propagate these improvements to other regions, track and present these efficiency and value-added gains to the customer periodically.

You are comfortable working in a matrix management environment and have proven communication and interpersonal skills to deal with complex groups of stakeholders, internal and external management including internal players and third parties engaged in the project.

The main objectives of this role are to:

  • Provide round-the-clock FLEXCUBE-specific technical and functional services to an extremely demanding customer for an extremely complex production environment across all countries in AMERICA as last line of escalation. Your next level escalation is Consulting Practice Director of the account and then to relationship management. 
  • Serve as the single point of contact for all customer escalations related to technical and functional queries assigned to the managed services team.
  • Address technical and functional issues escalated from Level 2 and Level 3 production support.
  • Develop and maintain long-term valued relationships with clients, setting up and successfully managing customer expectations on an ongoing basis.
  • Ensure the delivery of high-quality and appropriate solutions to avoid rework, and adherence to operational policies and methodology.
  • Manage project resources, budget, and finances. Assure project delivery to approved financial targets (project margin responsibility).
  • Lead a geographically distributed team of very senior consultants from Oracle and partner with third parties and customers as needed.
  • Provide coaching, guidance, and feedback to develop team members' skills.
  • Report to the Internal Practice Director for overall performance and project delivery responsibilities in managed services projects.
  • Report to the client SVP for the customer's project, within the context of managed services project objectives and deliverables.
  • Define the scope, expectations, and approach for solutions to customer requests, then establish and maintain stakeholder commitment to this approach.
  • Provide leadership, motivation, and direction for the project team.
  • Directly manage the performance of consultants on the project.
  • Control resource utilization and project expenditure.
  • Commission and respond to requests for appropriate levels of project health-checks, quality audits, and external technical reviews; and complete any actions assigned by the governance team.
  • Produce regular and accurate progress and governance reports for the client's management and Oracle Directors.
  • Escalate issues to the appropriate level of management in Oracle and the client organization, as necessary.
  • Seek opportunities to develop new Oracle business with the client, based on a deep understanding of the client's business, identifying, and communicating such opportunities to Sales Management.
  • Ensure clients are satisfied with the delivered project.
  • Communicate within Oracle the lessons learned on any project.
  • Communicate with Resourcing about current activity and ensure availability and accountabilities.
  • Regularly update the client on progress against the plan and ensure timely delivery of solutions.
Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $97,500 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:1. Medical, dental, and vision insurance, including expert medical opinion2. Short term disability and long term disability3. Life insurance and AD&D4. Supplemental life insurance (Employee/Spouse/Child)5. Health care and dependent care Flexible Spending Accounts6. Pre-tax commuter and parking benefits7. 401(k) Savings and Investment Plan with company match8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.9. 11 paid holidays10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.11. Paid parental leave12. Adoption assistance13. Employee Stock Purchase Plan14. Financial planning and group legal15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

How to Submit an Application:

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