Change Management Consultant IV
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General Description: This role will provide change management support to assigned Customer Technology project efforts with the Customer Technology PMO. This will include development and implementation of change management plans for customer technology efforts, including coordinating all aspects of change on a single complex project, transformational effort or across multiple initiatives within a program. This position is accountable to business leaders for delivering business outcomes that are dependent on people adopting solutions successfully.
• Defines and delivers robust change management strategies, approaches and plans for multiple engagements that can cross functional boundaries • Executes and manages change management scope for large scale programs and projects, including stakeholder analysis, change impact assessment, sponsorship, coaching, communications, training and resistance management plans • Applies Prosci methodology, tools and approaches to internal client team members, providing coaching on usage as needed; uses instruments and tools to describe and plan change impacts on multiple engagements and customizes approach and methodology based on previous change impacts and prior experience • Determines contributing factors to strong sponsorship, coaches and supports sponsors on expected behaviors and becomes primary contact for sponsors • Articulates, envisions and creates desired patterns in human dynamics (behaviors, mindsets and culture) • Integrates change management with project management and influences successful mitigation strategies • Develops organizational best practices • Integrates success measures, metrics and monitoring across multiple initiatives in a program
Additional Preferred Qualifications
• Demonstrated strong leadership skills: negotiation, conflict management skills, influencing skills, ability to give and receive positive and constructive feedback • Demonstrated ability to communicate a vision and obtain buy-in • Ability to adapt and changes as business needs change • Ability to manage multiple tasks in a fast-paced environment • Experience with large-scale change initiatives; experience providing oversight to other change management resources • Experience working with agile teams, approaches and tools • Competency in one or more complementary disciplines such as project management, Agile, innovation, design thinking, customer experience, training, communication, digital transformation, graphic design • Comfort with complexity, ambiguity and change • Certified Change Management Professional • Strong skills using Microsoft Office tools, including PowerPoint, Word, Excel and Power BI
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