Supervisor, Guest Services
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Universal Orlando Resort with the position of Supervisor, Guest Services which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Supervisor, Guest Services below matches your qualifications.
JOB SUMMARY:
Facilitates and supervises the Guest Services department, including the assigned staff and their communication with guests.
MAJOR RESPONSIBILITIES:- Responsible for the day-to-day operation, training and development of the Guest Service areas at each park.
- Responsible for the team's execution and resolution of guest issues. Implements policies and procedures for dealing with guest concerns. Ensures guest issues are responded to appropriately and consistently. Ensures complete follow-up of all guest concerns, responds to guest inquiries, questions and complaints..
- Completion of administrative responsibilities for the department to include team member schedules, time and attendance reconciliation and weekly labor summaries.
- Mentors and counsels team members and enforce appropriate policies and procedures ensuring that everything
JOB SUMMARY:
Facilitates and supervises the Guest Services department, including the assigned staff and their communication with guests.
MAJOR RESPONSIBILITIES:- Responsible for the day-to-day operation, training and development of the Guest Service areas at each park.
- Responsible for the team's execution and resolution of guest issues. Implements policies and procedures for dealing with guest concerns. Ensures guest issues are responded to appropriately and consistently. Ensures complete follow-up of all guest concerns, responds to guest inquiries, questions and complaints..
- Completion of administrative responsibilities for the department to include team member schedules, time and attendance reconciliation and weekly labor summaries.
- Mentors and counsels team members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards. Provides communication of accurate information with regards to ADA compliance.
- Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
- Performs other duties as assigned.
- High school degree or GED required.
- 1+ years guest service experience required; or equivalent combination of education and experience.
Your talent, skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
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How to Submit an Application:
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