Director Client Retention/Engagement

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Role Overview

Fuel Government Partnerships. Drive Strategic Retention. — National Retention & Growth Executive | Government Services | Must Reside Near a Major Airport

Are you a strategic thinker who thrives at the intersection of client engagement, business intelligence, and high-stakes retention? Sodexo Government Services is seeking a seasoned National Retention & Growth Executive to lead enterprise-level account strategy, proposal development, and relationship management across a national portfolio. This critical role is designed for a business-savvy professional with a passion for mission-driven work—supporting essential government institutions that serve communities across the country.

In this role, you'll serve as a trusted advisor to our clients, identifying risks and opportunities, crafting compelling retention strategies, and aligning internal stakeholders around solutions that deliver measurable value. From influencing senior decision-makers to preselling innovative proposals, you'll be at the forefront of protecting and growing key accounts—ensuring long-term partnerships built on trust, innovation, and operational excellence. Candidates must reside near a major airport and be willing to travel as needed to maintain strong client and internal connections.

Incentives

Commission plan, vehicle allowance

What You'll Do

30% - Ability to manage multi-year portfolio of business, identifying winning retention strategies for clients and getting operations, finance, senior leadership to coalesce around winning strategies.

20% - Need to be able to influence SMEs and operations without formal authority with ability to manage through conflict resolution.

20% - Ability to pre-sell the winning proposal and build said proposal and WOW presentation that accelerates win rate for book of business.

20% - Travel as needed to maintain internal and external WOI, with experience dealing with senior level leaders and c-suite individuals. Interfacing with students and gaining their feedback and credibility.

10% - CRM management. Person will be responsible for working with PDC to build winning proposals and presentations for each process.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Proven ability to analyze client needs and deliver tailored, cost-effective business solutions.

• Strong relationship-builder with a track record of cultivating internal and external networks to support client success.

• Skilled in leading retention efforts, including presentations, proposals, and contract development.

• Experienced in developing business plans, forecasts, and budgets to drive market growth and achieve financial targets.

• Strategic thinker who researches competitors and market trends to inform and implement growth strategies.

• Results-driven professional focused on account retention, revenue growth, and maximizing long-term client value.

• Valid driver's license required. 

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement:  Bachelor's degree or equivalent experienceMinimum Functional Experience: 7 years 

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Director Client Retention/Engagement job info - Sodexo US Chicago, IL above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Director Client Retention/Engagement job info - Sodexo US Chicago, IL in 2025-08-01 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.