Product Support Engineering Specialist

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L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Product Support Engineering Specialist

Job Code: 27559

Job Location: Rochester, NY

Job Schedule: 5/8: Employees work 8 hours per day, 5 days a week

Job Description:

The successful candidate will join a team of dedicated professionals who are responsible for supporting military communication products from pre-release to obsolescence.  As a member of the Product Support Engineering team you will be tasked with investigating a variety of problems including RF/Analog, digital, assembly, SMT and test related. You will collaborate across multifunctional teams to diagnose to root cause and implement corrective actions. As new products are launched you will interface with design engineering, assisting with root cause analysis, troubleshoot prototypes and ensure a successful launch into full rate production.    

Essential Functions:

• Mitigating component shortages through selecting and qualifying alternates.
• Determining process and test improvements to increase test yields and product quality.
• Working in cross-functional teams to meet manufacturability, testability and other DFx requirements for volume production.
• Working with design engineering and manufacturing teams to introduce new designs into the factory.
• Working to mitigate component obsolescence throughout the product lifecycle, selecting, simulating, testing, and documenting results.
• Working with vendors, Quality and Supply Chain to address material discrepancies.
• Troubleshooting unit, modules, and boards to the component level.
• Seek out tasks in order to improve overall quality and performance.
• Generate and deliver reports to various levels of management regarding issues, investigations, improvements or cost savings in a concise manner.
• Apply hardware troubleshooting skills including analog and RF components and circuits.
• Design and conduct engineering experiments and act upon test results.
• Perform work in a fast-paced environment and interface with multiple teams across the organization.
• Analyze designs and communicate technical information to support staff.
• Use typical lab equipment: Oscilloscope, DMM, Spectrum & Network analyzers, and signal generators.
• Adaptable, solutions-oriented, and highly motivated with a strong desire for continuous learning.

Qualifications:

• Bachelor's Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.

Preferred Additional Skills:

• Experience with tactical Radio and general RF experience with a focus on transceivers.
• Experience troubleshooting to component level.
• Working knowledge of LabVIEW, ADS and Jira.
• Experience with MS Office including advanced spreadsheet manipulation and presentation creation.
• Excellent communication and interpersonal skills with all levels of organization & supplier base.
• Ability to work independently with general supervision.  

In compliance with pay transparency requirements, the salary range for this role in New York State is $65,500 - $121,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. 

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Product Support Engineering Specialist job info - L3Harris Technologies Rochester, NY above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Product Support Engineering Specialist job info - L3Harris Technologies Rochester, NY in 2025-08-21 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via form this bottom.